Deka Lash

Nov 14th, 2021

Chloe was great ! She was gentle and did exactly what I wanted . Very pleased.
Nov 12th, 2021

Nov 11th, 2021

I visited deka lashes for a classic set refill..lashes were coming off the next day .. As they started to come off the glue became more visible and ended up with shockingly short eyelashes.. I sent management photos and they didn't offer a solution. I'm unhappy my 80 $ was wasted on a horrible job !eyes are hurting and lashes fall of .they didn't offer refund or fixing the problem. Service: Eyelash extensions
Nov 11th, 2021

BEWARE OF THIS LOCATION My mom got her lashes done at this location and almost immediately had a severe allergic reaction to the point of concern for anaphylaxis. She has gotten her eyelashes done at various places, using different glues and eyelash materials without incident. When I called in request of a refund, as she literally could not wear the lashes and had them taken off less than 24 hours from when she had them put on, I was told that they couldn’t offer a refund as policy because “if they offered refunds to everybody who had an issue they wouldn’t make a profit”. Very concerning. The owner also relayed to me that her own daughter had a problem with her lashes but due to “seasonal allergies” and that there are tests they can do for sensitivity but it’s “too expensive” for them to do. As I told the owner, I will be contacting the relevant authorities as I do not believe it is a known/anticipated potential of risk to have this level of reaction, I would warn anyone coming to this location that there are better and less expensive options that would be more gracious than not making you pay $30 for the removal if you should have a problem. Response to Summer: Hi Summer, You in fact did state it was too expensive to do the tests on everyone as it requires putting a test lash on the person. As I stated in my review, you did not make her pay for removal but honestly that's the least you could have done. I received the waiver, however as I stated in our conversation, waivers do not totally eliminate all liability. Having such a severe reaction that would necessitate medical intervention I would think warrants an exception to an otherwise fair policy. The corporate office as well was shocked at the photos I sent and said if possible they would have refunded her. Again, as I said to you, if this was a simple irritation and she had to have them off there would be no problem. I doubt any person coming to your business would expect to have to go to urgent care after receiving your services.
Nov 19th, 2021