Cellairis Franchise, Inc.

Went to Cellaris location on Windward Parkway in Alpharetta GA to get battery replaced in an Ipad that losing its charge quickly. Called and got quote and asked what process was - they indicated the battery was not in stock and had to be ordered. Went in location to pay for battery as they indicated it would be a few days. This is my 94 yer old Aunts form of entertainment so I kept the Ipad as it was functional and planned to drop off at a later time. When dropping off the Ipad, they asked if I knew the passcode and I offered to call and get - they responded "that's OK" indicating it was not needed. They asked then if I was aware the screen would have to be removed to replace the battery and if cracked during this process I would be responsible. It would have been nice to have this information before I paid for the service earlier, but I rolled the dice. Received call a couple days later that the Ipad was ready and went in to pick the unit up- no cracked screen! Dropped Ipad off with Aunt only to find out screen was not working as the screen had dead spots. OK - it happens...Right, just take back and they can look at? Took unit back and they said any repairs were on me. I indicated the risk explained to me was around screen cracking during screen removal. I asked for the manager and he preceded to lecture me with an attitude on how this could have been an existing issue with the unit. Really? This is where this is going? I then inquired to ask what the protocol was when a device is brought in and how they test the unit. Manager opened up his magic white binder to let me know unit was DOA when brought in. I asked why would you have not plugged it in as it was only a battery issue? Manager responded that it was DOA did not have the code therefore testing was not done. 3 visits to location and receive 3 different stories as far as what the risks were around the battery installation and the screen. Basically any issue past the initial fix is on the customer and everything becomes my word against their word situation. I have socks older than the people - Zero customer service and focus on the customer.
Jul 20th, 2023

I went to cellairisto by a carrier for my Sim and sd cards in my Samsung a20 she said $4.oo and she would have it by the next Tuesday. I payed her and left . About an hour after I got home she called and said I would have to pay her at least another $6.00 if I wanted the carrier . When I took my phone to get the carrier the following week I asked what would be the easiest way to get the old carrier out of my phone . The next thing I new she had my phone on a heating block taking it apart . Well when she pulled it apart she broke a cable that made the screen work so it was black when she started to give it back to me. Long story short .I picked my phone up the following week and the volume button is messed up ,it has no outside sound at all I can't here it wring unless it is Bluetooth to my speakers stem, the back is half gooed on and I still don't have a sd card working .they charged me about $50.00 to destroy my new Samsung A20.and refused to fix what she messed up.my opinion the are a bunch of hack kids that think they are smarter than everyone . Must have been eating tide pods .
May 31st, 2022

This deserves less than a star. Don't deal with them. Poor customer service.
Apr 2nd, 2022

I have a friend that has had a terrible experience with this company they broke her husband's phone that they was repairing and refused to fix it. I suggest stay away from this company
Apr 1st, 2022

I am very frustrated with the customer service I have received at "Cellairis" and I am thinking about switching companies. I have terrible service with calls going in and out. I first reported this issue 3-4 weeks ago and I was told they fixed the issue. As soon as I got off the phone I was experiencing the same issue. After talking with them and speaking numerous SC Reps they finally agreed to try to help me. They were very hesitant and did not want to do this. I was hoping this would solve my issues but after all the issues, I was still experiencing the same problem. I made several phone calls to "Cellairis". Did all the resets and hard and factory resets they asked me to and still not corrected. One customer service member told me that if the phone was not having issues when they were on the line they would not be able to troubleshoot for me. I was called back again today (the 7-8th time) this month and called on my cell phone. The lady I spoke with quickly asked if she could call me on another device because the call was going in and out so much. She assured me that she understood the problem I was having and would get things set up to start the warranty process. I had to let her go because due to a meeting she assured me that she had everything in her notes and it would not be an issue at all to call back in an hour and complete the process of getting my phone sent in under the warranty. I called back and my phone was still cutting in and out and the next the lady that I had I spoke with also asked if she could call me on another device. She started going through the same steps I had tried numerous times. I give up, and feel that I am getting nowhere, getting frustrated, and feel that if I stay with this company/service I will have this ongoing issue... I DO NOT RECOMMEND!!!
Mar 2nd, 2022