Susan Finsterer - Regions Bank

janet carmenatty _{on Google}

Apr 19th, 2021

This bank is no help if I can give them a 0 I would but I can't. I decided to go to the ATM to go ahead and deposit my money. The ATM literally ate my cash. I waited 30 minutes and got to work late until the bank opened to see if they can help make sure I can get my money back. The first girl that assisted me her name is Bree Rappa she was very informative but but wasn't able to help me much. She told me that she can try to talk to her manager to see if they can expedite the process but I had to wait two hours until the manager gets out of their meeting. Now, working on corporate myself we all know that there will always be customer concerns and a manager has to get involved. But, they refused to ask their manager to try to come out of their office real quick to assist me. I was not roudy or disrespectful but I was upset that my hard earned money that I needed was taken from me by their ATM so I asked them that working for a corporate business usually managers get out of what their doing to assist if their employees can’t help. So now here comes Karen. J Castiello being a “KAREN” and starts getting loud with me in the branch telling me that if I have any intentions of being loud that their going to kick me out. Meanwhile I was talking to the very nice teller not her when she she just decides to get in the conversation and get confrontational with me. I by all means was not disrespectful I was just asking them as to how they handle their upset customers. But, "KAREN" decides to assume that I was intending to get roudy but I really was not. She is rude and definitely not professional at all ( these employees have NO EMPATHY for their customers whatsoever) and she told me that I will have to wait and that the manager will not assist me. I mean why would I have to wait for “MY” money to get credited to my account and y’all can handle your own issues with your ATM company. The teller that I was trying to talk to was nice but the way they handle their business and how Kaylynn Price (manager refuses to come out to assist me) remember I’m in sales and I work for a corporate business too we all know customers can be difficult but when you have a customer who is trying to be patient and asking for other ways to get their issues resolved and their not getting anywhere now you wonder why customers can get upset when they feel like they aren’t getting anywhere. I immediately called regions bank and even the customer care over the phone is way better at giving me reassurance than these branch employees.
Please don’t go here stay away and don’t use their ATM. Their customer care is HORRENDOUS!!!!!!!!!

Dennis Walker _{on Google}

Mar 24th, 2021

Saturday drive through takes forever!

Pierre Davila _{on Google}

Jun 21st, 2020

excellent staff......6 stars

Steven Sidle _{on Google}

Dec 15th, 2019

Their banking system will present you with misinformation and then charge you hundreds in fees, blaming you for the short comings of their technology. Maybe you have 20 bucks, maybe you're negative 250 they wont let you know until they get the fees out of you. Having used a few different banks I've never felt less safe with my money at regions. Absolutely would not reccomend.