Auntie Anne's

Very poor customer service. The guy running the place is surly, and very angry. Never did get the pretzel i ordered and paid for. They never even started making them when i came back. Had to pull teeth to get a refund.
Feb 5th, 2024

Bad experience ! Waited in line for more than 10 minutes as there were about 6 people ahead of me . I was planning to get a classic pretzel and drink combo . It was my turn and Elizabeth did not speak loud enough for anyone to hear . I proceeded to the counter and asked for what I wanted and she told me that they were all out of pretzels . I told her it would have been nice for someone to say they didnt have any or only had pretzel bites . The sign says Made Fresh Daily I queasy that dosent apply all the time . What a waste of time .
Jun 11th, 2023

My pretzel and pretzel hot dogs over cooked
Jun 11th, 2023

Customer in line at register changed their order and store rep angrily threw the order in the trash. I didn't hear the original order, just the aftermath, but anyone with kids knows they can change what they want and Auntie Anne's is geared towards kids. The customer hadn't even touched the food yet so it wasn't contaminated and could have been served to someone else. Either way it was pretty rude service in front of paying customers.
Mar 25th, 2023

Placed my order in the mobile app and everything went right, however, I tried to make several phone calls to check the exact location since the app is not accurate and no one answered the phone. When I got to the place they gave me the wrong order. I understand that mistakes might happen, but management should pay more attention to update the phone and location and avoid customers losing time trying to call to verify the exact location of the store. Poor basic management skills !
Mar 17th, 2023