Air Surface Express

Aug 3rd, 2023

Np one answers the phone or email. I have an invoice I can not pay them if no one answers.
May 31st, 2023

TERRIBLE experience This is a contracted company for Pilot and they are unresponsive, do not deliver when scheduled and very hard to reach. I called and was immediately put on hold before anyone even answered and held for over an hour. Then Pilot schedule a delivery through them for a specific date but I was told they would call within 24 hours to confirm. I received no confirmation and called them to finally have someone answer and be told that no shipment was scheduled. So we scheduled the shipment again for the following week between 9-1 and the delivery never came. When I called the office they said they were unable to help me because the driver was not answering his phone. What a horrible experience!
Nov 18th, 2022

The worst shipping company ever!!! I am still waiting for delivery of my product. In the system it shows delivered. However, never delivered. I tried calling them several times no answer. Still waiting! At this point, I am moving forward with canceling my order.
Aug 9th, 2022

Awful company. Kevin and company lollygag for 12 days with my package in their possession until I call them and ask what's happening to my items. Excuses and lies come my way. Then, two days later, I get a call that my item can be delivered in four days, he gives me a four hour window. On the said day, I waste my time waiting for someone to show up and after the delivery window times come and go, I call to find out what's going on. The Kevin guy tells me that my package was sent back to the freight company on the same day they called me to schedule the final delivery, I am in a loss for words at this point. How such incompetent companies manage to stay in business? That same Kevin that works for Air Surface Express, wrote a five star review on here, a sad state of affairs...
Mar 7th, 2022