Citi Tampa

Kriger Kriger _{on Google}

Apr 2nd, 2024

Stay away from any citi back / zero customer services / pure AI botes

Meredith Scott-Epps _{on Google}

Feb 18th, 2024

If I could give this bank zero stars I absolutely would!!! My 81 year old aunt has been banking with Citibank for over 20 years. They locked her out of her account on February 10, 2024. She has not been able to access her account information online, over the telephone and cannot make any purchases or pay her bills. Today, March 4, 2024, She has talked to over 10 people since she was locked out of her account, many who she cannot understand due to broken English and who are basically reading a script. Two of the people were supervisors, which means nothing because they were no more help than the call center workers. Because she cannot physically get to any branches because they are so far from where we live, she had to send a letter with a copy of her ID and her updated contact information. She has sent two. I tracked the letters for her and know they received the letters and the person who received the letters. Still nothing! I wouldn't recommend this bank to anyone. My aunt is extremely stressed because of this. She has been locked out of a storage unit she rents, her bills are adding up and I have had to purchase food and other necessities for her. Citibank please step up your customer service or sell to a banking institution that truly cares about their devoted customers.

Kevin Bacon _{on Google}

Oct 4th, 2023

All of your employees are ignorant drivers. You should hold a company wide meeting on driver etiquette.