Urban Air Trampoline and Adventure Park

Disappointing experience at the Urban Air in New Tampa. Complete mayhem at a number of stations because many on staff arent paying attention. Someone is going to get hurt due to their neglect. Also, nobody picks up trash left by guests. It just sits. I could get over that but it draws attention to how dirty everything is overall. This place needs a serious deep cleaning. Carpet is poorly duct taped onto stairs, looks like something out of a college dorm. Good thing its dark in there, cant imagine what that place looks like with the lights on. Hopefully management/owners take note because this is a really cool concept.
Apr 3rd, 2022

First. THANK YOU MICAH!!! Quick review: Affordable VERY CLEAN! They serve wine and beer!!! Weight limit 300lbs Parents/big kids can do everything! Long review: Micah was so warm with her welcome as we entered! She answered all the millions of questions I had! My 9yo and I were here from out of state (spring break). I was trying to figure out the packages, signing the waiver and thankfully Micah got us going! We got a great package (ultimate) so we could get on everything! I was pleased to know adults could partake in everything as the weight limit was 300lbs and the flip bumper cars were over 300lbs! My zip experience was hilarious! I feel Micah went above and beyond when she saw I had lost momentum and was dangling from from the zip line like a piece of meat!!!! I was laughing at myself but she came over and laughed with me! She could have just laughed from a distance or ignored it but I told her we were out of state earlier, so just showing up alone having that one moment of me dangling in the air (I laughed so hard) she talked to me till someone could help! She told me someone was behind me with the stick to help me to the next platform! (If they have a stick for that purpose then it must happen often lol) It was all laughs ( I zipped 4 times) got a beer the last time and this big kid called it a day! (they have to cut your bands when you purchase alcohol fyi) makes sense BUT ladies there is wine!!!!! I was SOLD! Lastly, my daughter and I have been to a handful of indoor parks and trampoline parks in our area and I will say URBAN AIR IS THE CLEANEST ! It did not smell like feet, it was busy (we attended12-430 on a Sunday) but not an uncomfortable, sticky kid, busy if that makes sense! Keeping in mind I did every activity there! Only advice I have is check the times and ticket prices as they change. If you plan to do the air walk and zip thingie bring your own personal hand sanitizer up there. the ropes you hold on too make your hands feel sticky! The employees especially Micah and that beautiful man that pulled me to the platform when I got stuck, all of them were amazing! And for a job where you hear constant screaming and dealing with obnoxious kids all day I was not bothered when I saw one or two employees visibly annoyed haha! Cant wait to come back! Thanks again Micah !!!!! Have a beautiful year!
Apr 2nd, 2022

Everything was great and fun as far as the amusement part the only problems is their kitchen is terrible it took and hour and half to get a pretzel and nachos and bathrooms are horrible not cleaned
Apr 1st, 2022

I signed my children up for a membership in early 2020, their website states its month to month after the 12 months and you can cancel anytime on the website after. However canceling is not an option on the website. I've tried calling the new tampa location to no avail for someone to walk me through it or assist me in canceling. Noone ever answers. No one responds to voice-mail or emails. Do not get tricked into a membership here you'll never be able to get rid of it. It's literally a nightmare. Membership is under my maiden name Maxine chick.
Apr 1st, 2022

Great place to bring children all ages! Two downsides: areas are all age mixed and older kids could scare away smaller children (so I find myself serving my small child as a shield). I've seen some verbally aggressive oder tweens/teens, with staff doing nothing about it. It could get very crowded at some times of the day. Cleanliness when too crowded is concerning (my small chid has gotten sick about 1/3 to 1/2 of the times she has been there). Despite these issues, which I understand/imagine are difficult to control by staff, my child LOVES to come here and always wants to come back.
Mar 31st, 2022