Family Medical Group PA

I've been in Dr. Montero and his nurses care for years. I have many medical issues, so I appreciate their due diligence with sanitation and/or masks every time I visit the office. They've been patient and kind, and even though my insurance constantly tries to deny me coverage on life-saving medications they always are accommodating and fight for my medical needs. I now drive back and forth to see them (even though I have moved out of town) because it's so hard to find a doctor with such exceptional care.
Dec 7th, 2022

I called and requested an appointment for a patient who had previously been a regular patient at Family Medical Group PA. I informed the receptionist that it had been a few years and we were just trying to figure out the next steps at her being seen. I fully expected her to be considered a new patient. She has been sick and needs a general evaluation before she can see anyone else for further treatment. But, they advised that it wasn't a problem because she had been seen before. They set the appointment for a little over two weeks out. We definitely expected to wait a little longer, but of course accepted an earlier date and didn't call around elsewhere. Now 2 days before the appointment we get a voice-mail saying the appointment was cancelled because she is a new patient. I called back very confused and obviously upset because, well yes. We spoke about that. No one apologized or seemed to even care. They just stated they had a new employee and she didn't know. Maybe they could see her sooner. They then transferred me to the original employee who had made the mistake. This would be completely understandable if the mistake had been caught sooner. Now they want us to drive down, fill out paperwork, and wait over a month for an appointment we have waited 2 weeks for. I now have to call around and find a new doctor and wait for new patient status at another facility. Which could have been avoided if I had known this 2 weeks ago. There may still have been a wait, but at least I wouldn't be starting fresh 2 weeks later. We actually would have waited and jumped through all the hoops to start over if someone was at least a little apologetic or willing to correct the mistake.
Apr 8th, 2023

Good attention and best service!
Nov 2nd, 2022

Have been trying to get established as a new patient and it has been over a month. When I call to find out the status, they hang up the phone on me. Very unprofessional.
Sep 24th, 2022

I had a appointment with Family Medical group on 8/12/22 and was greeted by new employees at the front desk. The first thing that I was told as I was handed a mask is that I had to wear it for my appointment. I said that I would not and that if that was truly the case that I was leaving and to cancel my appointment. My wife then asked for my medical records and was told that there was a charge which I understand is normal so she asked how much the charge would be? The lady said I have no idea, she then became rude and very unprofessional. Dr Corderra is a great doctor and has been good to me but I am not a sheep. This is the only local doctor that I will use in Highlands County and all my other doctors are out of town and have not required mask in over a year. As a matter of fact my my surgeon in Sarasota explains to his patients the dangers of wearing a mask, yet Advent Health with their overwhelming knowledge thinks they must continue to treat us like sheep. Hopefully Dr Coderra can get away from Advent Health and not keep losing patients because He is a good doctor!
Aug 25th, 2022