Jackson Hewitt Tax Service

I didn't use your services this year like I have for the last 20 years. I made a appointment and someone forgot to put it in the books even tho I was in the computer showing I had a appointment. Needless to say after driving across town to find I did but didn't and I could wait for a few hours to be seen I took my business elsewhere.
Feb 12th, 2020

I filed my 2017 taxes in 2018 and the preparer Abigail in Sanford, FL seemed to be lost and constantly on the phone which made me very nervous and for good reason. She made a terrible mistake that caused Illinois State IRS to put a levy on my bank account on 10-4-19. I worked in IL from January 2017 to April 2017 and moved to New York from May 2017 to December 2017. Abagail, my inexperience tax preparer entered my entire gross pay for 2017 under my Illinois State tax. This showed that I owed over $1800 in back taxes. I must submit an IL 1040X Addendum for my state tax with the correction of my gross pay for 4 months that I worked in Illinois. Once I have completed this task, I then must email my IL 1040X to the Illinois tax levy department along with all W2s. You think Jackson Hewitt helped me? Not a chance. H&R stands by their customers, though theyre a bit more expensive, its well worth the money. Big fail and I wouldnt ever do my year-end tax filing with Jackson Hewitt again! Thanks for putting me through this experience Jackson Hewitt. Maybe you need to provide better training for your tax preparers.
May 23rd, 2020

Jan 4th, 2020

Mrs. Virginia Brown was very attentive and professional! She was very nice and we are thankful we got our taxes done by her. We recommend her to anyone getting their taxes here. May God bless her:)
Nov 15th, 2019