T-Mobile

We had a wonderful experience with Andrea. She was very understanding and informative about the plans we were considering when switching from AT&T. She helped us to quickly and seamlessly transition to a 55+ two line plan with T-Mobile and helped us set up a new phone. Wonderful customer service from Andrea and her manager! Thank you.
Aug 2nd, 2020

Great location.
Jul 27th, 2020

T-Mobile has dropped calls/poor range, awful customer service, lose your balance if you transfer out, and then they highjack your unlocked phone! T-Mobile cell towers are lacking in most areas unless you live in a "big" city. Forget metropolitan areas. I live just outside Orlando.... 17 miles from downtown. My service is fine until about the 15-16 mile going home. Inside my house it's intermittent connection. I have to leave my neighborhood to not have a dropped call - that is - if I can make or receive one. T-Mobile has awful customer service both inside the store and on the phone. Do NOT make the mistake and call the wrong customer service number. Yes, T-Mobile and T-Mobile Prepaid are two different entities. Only the right one can help you. When you do call it's always a long wait times and multiple transfers (repeating the same issue over again and again) to get a problem resolved. T-Mobile will keep any balance you have left in your account when you port out. No refunds. What's worse, after you port out they highjack your phone! I straight up OWN my UNLOCKED phone. I purchased it directly from the manufacturer and I brought the darn thing to T-Mobile. When I finally ported out to Straight Talk my phone kept telling me it was locked and I had to contact T-Mobile. Seriously?! Another customer service call. They made me download their "T-Mobile Device Unlock" App. I am soooo happy to be done with T-Mobile. Straight Talk uses either Verizon or AT&T towers (your choice based on the some card) and I chose AT&T, which has been perfect! No more dropped calls and their customer service has been good. I buy month to month auto-refill and save a dollar. No more choosing my dollar amount to load. They also have a rewards program. Plus, I asked them.... Straight Talk does not lock your phone if you port out! Bonus points Straight Talk for doing things right.
Jun 4th, 2020

I got a new phone for Christmas and took my old one with me to attempt to make the change. I had been told at a different store my old phone wasn't covered under warranty. Alexis at a different store said my old phone was in fact under warranty. She made the swap in minutes and arranged for me to get a new "old" phone as well. What a pleasant experience Alexis created for me. I left with a new attitude about t mobile. She's the greatest.
May 12th, 2020

Apr 8th, 2020