Liberty Medical

Daily robocalls advertising diabetes monitoring equipment and supply, in violation of national do not call list.
Nov 8th, 2023

They spam call.
Aug 15th, 2023

Have not had a problem with getting my breathing meds but would like to know when they are being shipped so I can be home as they are packed in ice. Sometimes I have to go to the post office to get it and the ice is melted. How about an email like Express does.
Jul 20th, 2018

Liberty Medical does not even deserve one star! I have never in my life dealt with such a horrible company in my entire life. I had met my deductible and therefore no longer had any co payments or co insurance on my prescriptions. I placed an order in December of 2016. Liberty sent the order to the wrong address even though I had supplied them with the correct address several times. When I did not receive my order I called to inform them and let them know that the situation was becoming urgent since I am diabetic and my life depends on my diabetes medication. I called back several times; still no help. No only did they not ship me a new order but they still charged me for it and kept calling expecting payment even though they had it in their records that I never received the shipment. They also confirmed that they sent the shipment to some other address that I did not have access to. Finally months later they decide to send a new shipment even though I had gone elsewhere and did not request a new shipment at this point. It has been almost 2 years and I have called them close to 20 times (all of which is documented in their system) and I still cannot get this issue resolved. The big issue is that they are demanding payment for the order that I never got. Issue one is that they want payment for something I never received. issue 2 is that they sent an order several months later and also want to charge me for that. I dont' feel that I should have to pay for something that should have been processed in the prior year when I had met my deductible. I did end up paying for the second shipment but 2 years later they are still demanding payment for something that I never got and they have proof that I never got it because they have the documentation of the wrong shipping address from UPS. Over 20 calls to them and every time I tell my story again they tell me "Oh, yes, I see that here in our system that you have called several times about this. Don't worry we will take this off of your account and it will be resolved today". But going on two years the issue still is not resolved. I have not done business with them since and I strongly urge anybody else to stay away!!
Apr 23rd, 2018

If I could give a "0" as a rating, I would. I have never in my life had so many issues getting my Insulin Pump Supplies. Every time I go to re-order there are problems. It takes forever to get a hold of anyone and when you do, they are completely incompetent. I am stuck using this company because of my Insurance. I ran out of sensors while pregnant all because they couldn't figure out where to type in my Doctor's fax number to send them a new prescription. I called every day for almost 2 weeks and still couldn't get my supplies in time. I was then forced to go without them for a few days while pregnant (which is terrifying). I am contacting the Better Business Bureau because incompetence cannot happen when dealing with supplies that could mean life or death for people. ABSOLUTE WORST.
Sep 1st, 2017