A PLUS Fireplaces Granite And Marble Inc

A PLUS Fireplaces performed a service call for us today. The office called yesterday to confirm the appointment and Buzz, an expert technician, called when they were on their way. Mike assisted Buzz. Our gas fireplace is 25 years old and was not working. Buzz took the fireplace apart, cleaned meticulously and fixed the burner which had previously been converted from LP to natural gas. He also installed a remote control which works great. Buzz answered all of my questions and explained the work he was doing very clearly. Both Buzz and Mike were extremely professional and personable. I highly recommend A PLUS Fireplaces.
Feb 27th, 2024

Jan 25th, 2024

Frank has helped us a few times now when we purchased a home with a gas insert they installed 19 years ago! He walked us through how to spark it up when we first moved in and found us an old part needed to get it started this winter. Just in time for the cold weather. Will definitely be calling these guys when its time to upgrade the insert. Always friendly, always helpful and a great business to have in the neighborhood.
Dec 28th, 2023

We spoke with the customer service individual who told us multiple times the person was going to be coming to our home between noon and five to work on our fireplace. We sat around all day until 6 oclock and nobody shows up and nobody called. We called the next day and they tell us he ran late. Again, No attempt to call us. She then states that all we can get you in a week from now. there is no attempt to get us in first thing the next morning and when we complained about it she said theres nothing they can do. They came five days later with the same 5 hour window. The work was fine but they dont value your time. I dont know how companies like to stay in business with such poor communication. I dont recommend them.
Dec 24th, 2023

We needed a repair on our 30 year old propane fireplace. A Plus Fireplaces was the only firm in the greater Tampa area that was willing to do it. The made an appointment, contacted us and showed up when scheduled. They quoted a price that i thought was for the service call, Almost an hour and a half after beginning work the fireplace was working and the place was spotless. The total charge was the original quote. Excellent service, spent time explaining what had been done and told us the work had a one year warranty.
Oct 4th, 2023