Tax Relief CPA

Mar 15th, 2023

Great office very nice
Mar 22nd, 2021

Update: I went round and round with Ron, the owner, about my tax returns. I even had to call the individual states myself to see what was going on with my tax returns and was told they never received all the appropriate paperwork. To this day, I still have not received two of these tax returns, over a year later. Now due to Covid, it'll probably be another year. No word from Ron either. If you care at all about your money or desperately need it like I did at the time, I wouldn't recommend using this company. I really did not want to leave a bad review for this company but I have had a million issues with them. I'll try to make this short, which means I will be leaving out several details. I came to this place for the first time in early April, as I like to support local businesses, and met with Ron. Upon speaking with Ron, giving him all the facts about my somewhat cut and dry case, and providing him with all the necessary paperwork, I received what I thought to be a normal cost quote for the FTL area. He assured me I would be contacted shortly regarding my taxes. I was never contacted so I called them a few weeks later and found out that Martin was handling my case and that he had asked for an extension. A few weeks later, I had to call again only to find out all the info I had given to Ron apparently never got transferred to Martin so I had to re explain the whole thing to Martin, who had a hard time understanding. Long story short, after several weeks of multiple setbacks, multiple phone calls from my end, them sending me the wrong paperwork, them not checking their emails to receive paperwork they asked for, and numerous emails, my taxes were finally all filed by the end of May, or so I thought...I called 3 weeks ago to ask why I hadn't received my returns yet (had to get them through the mail because tax relief cpa did not offer me the opportunity to do direct deposit) and they told me Martin would return my call in the next "couple days." 2 weeks go by and I still have heard nothing, I call three more times leaving messages for various people. Finally I get a call back and an email this week saying not all the proper paperwork had been submitted from Martin and I needed to sign another paper to be sent in. Needless to say, I gave this company $700 and still haven't received all my tax returns 4 months later. I have dealt with much incompetence from this company and it's staff. I will say Kevin at the front desk is very nice.
Aug 5th, 2020

On 6/12/19 I met with Ronald Muscarella and paid a $1,500 retainer to file my tax returns for 2015 - 2018 and set up a payment plan with the IRS. In total, I paid $2,262.50, waited 7 months, and still had to contact the IRS myself to resolve the matter. I found out Ronald and his team consistently failed to submit my documents to the IRS in a timely manner and then lied to me about it. In my experience with Tax Relief CPA, both Ronald Muscarella and his team were dishonest and inefficient.  The only task Ronald's office treated seriously was collecting invoices. Any action that involved my tax return was handled carelessly. Almost every document I received from the office had an error: -  7/3/19 - Incomplete name on my tax return - 7/10/19 - Incorrect SSN listed for my spouse - 7/18/19 - Incorrect name for my spouse  On 7/26/19 and 7/29/19, I received IRS notices informing me that my returns had no valid signature. This was surprising because I returned every single requested signature page to Ron's office promptly. I was advised on 7/10/19 that my returns had been mailed out. However, on 7/31/19, Kevin Kerber asked me to come in to sign my 2015, 2016, and 2018 returns.  On 10/24/19, I reached out to the office because I had not heard anything for months. I received several IRS letters stating my taxes were due but there was no information on the payment plan. On 10/29/19, Steve Bramy claimed two of my returns that were sent in July were not processed by the IRS and they had to resend them in October. He also claimed the installment request was not processed and they had to redo that as well.  On 11/26/2019. I informed the office of another IRS notice stating that NONE of my taxes had been filed and my property would be seized for unpaid taxes. On 12/2/19, I went to the office to sign the signature pages of my returns yet again.  Nearly a month later, on 1/3/2020, I got another IRS letter regarding enforcement action. Kevin Kerber claimed the office received the notice but still needed me to scan and email him the letter so that they could read it. The letter said a response was required in ten days. By 1/7/20, there was no satisfactory response from the office. On 1/29, Kevin finally informed me that Ron contacted the IRS and my payment plan was now set up. He also included an invoice for $725. I was SHOCKED.  I finally called the IRS myself. During our initial meeting, Ron claimed that he would interact with the IRS on my behalf so I should not reach out to them directly. I finally understood why. He did not want me to find out about any of the lies I was being told. After spending almost an hour and a half on the phone with the IRS, I discovered that NOTHING Ron's office claimed they had been doing since June 2019 was actually done. I was able to set up the installment plan myself and get the enforcement action removed.  After sorting out things on my own with the IRS, I had a discussion with Ron on the morning of 1/29/20 about why I was being charged an additional $725 after paying $1,700. Even though Ron did nothing on my case and I had to settle it with the IRS myself, I did not want a refund. I just didn't understand why I had to pay him an additional $725 for doing nothing. He told me he had to set up the payment plan with the IRS, which was the reason for the new charge. When I asked him to explain why this was not done seven months prior, he could not give me a valid explanation. He got agitated and claimed that he knew what the real issue was. He stated something along the lines of 'you just don't want to pay the bill. You people always don't want to pay'. That dog whistle shocked me more than the bill. He ended up cutting the invoice in half as if he were doing me a favor by charging an additional $362.50 to finally complete the task he initially charged $1,700 to do. I hope this serves as a cautionary tale to other people who would consider using this dishonest business. Ron's classic rebuttal is that he has been in business since 1988. But, that means nothing if all customers aren't treated EQUALLY.Like
Apr 24th, 2022

On 6/12/19 I met with Ronald Muscarella and paid a $1,500 retainer to file my tax returns for 2015 - 2018 and set up a payment plan with the IRS. In total, I paid $2,262.50, waited 7 months, and still had to contact the IRS myself to resolve the matter. I found out Ronald and his team consistently failed to submit my documents to the IRS in a timely manner and then lied to me about it. In my experience with Tax Relief CPA, both Ronald Muscarella and his team were dishonest and inefficient. The only task Ronald's office treated seriously was collecting invoices. Any action that involved my tax return was handled carelessly. Almost every document I received from the office had an error: - 7/3/19 - Incomplete name on my tax return - 7/10/19 - Incorrect SSN listed for my spouse - 7/18/19 - Incorrect name for my spouse On 7/26/19 and 7/29/19, I received IRS notices informing me that my returns had no valid signature. This was surprising because I returned every single requested signature page to Ron's office promptly. I was advised on 7/10/19 that my returns had been mailed out. However, on 7/31/19, Kevin Kerber asked me to come in to sign my 2015, 2016, and 2018 returns. On 10/24/19, I reached out to the office because I had not heard anything for months. I received several IRS letters stating my taxes were due but there was no information on the payment plan. On 10/29/19, Steve Bramy claimed two of my returns that were sent in July were not processed by the IRS and they had to resend them in October. He also claimed the installment request was not processed and they had to redo that as well. On 11/26/2019. I informed the office of another IRS notice stating that NONE of my taxes had been filed and my property would be seized for unpaid taxes. On 12/2/19, I went to the office to sign the signature pages of my returns yet again. Nearly a month later, on 1/3/2020, I got another IRS letter regarding enforcement action. Kevin Kerber claimed the office received the notice but still needed me to scan and email him the letter so that they could read it. The letter said a response was required in ten days. By 1/7/20, there was no satisfactory response from the office. On 1/29, Kevin finally informed me that Ron contacted the IRS and my payment plan was now set up. He also included an invoice for $725. I was SHOCKED. I finally called the IRS myself. During our initial meeting, Ron claimed that he would interact with the IRS on my behalf so I should not reach out to them directly. I finally understood why. He did not want me to find out about any of the lies I was being told. After spending almost an hour and a half on the phone with the IRS, I discovered that NOTHING Ron's office claimed they had been doing since June 2019 was actually done. I was able to set up the installment plan myself and get the enforcement action removed. After sorting out things on my own with the IRS, Ihad a discussion with Ron on the morning of 1/29/20 about why I was being charged an additional $725 after paying $1,700. Even though Ron did nothing on my case and I had to settle it with the IRS myself, I did not want a refund. I just didn't understand why I had to pay him an additional$725 for doing nothing. He told me he had to set up the payment plan with the IRS, which was the reason for the new charge. When I asked him to explain why this was not done seven months prior, he could not give me a valid explanation. He got agitated and claimed that he knew what the real issue was. He stated something along the lines of 'you just don't want to pay the bill. You people always don't want to pay'. That dog whistle shocked me more than the bill. He ended up cutting the invoice in half as if he were doing me a favor by charging an additional $362.50 to finally complete the task he initially charged $1,700 to do. I hope this serves as a cautionary tale to other people who would consider using this dishonest business. Ron's classic rebuttal is that he has been in business since 1988. But, that means nothing if all customers aren't treated EQUALLY.
Apr 11th, 2022