Navy Federal Credit Union - ATM

I applied for an account on 7/15 & received an email stating I need to provide docs to verify identity. I sent my DL & Ins. 7/21 I was denied & told to appeal the decision; it would take 72 hours & I never heard back. I called & spoke to a representative who took my application a 2nd time because she couldn’t find the first one. Once again, I received the verification email. I sent my DL and Ins over & still received a denial. On 7/31 I went to the branch & spoke with Lee. I gave him my vehicle registration and DL. He sent it to the security department & told me to call the following Monday (8/2). I did & was told to contact them again in 72 hours. I went to the branch today (8/7) and was told it was denied because it’s a fraud application. I’m highly offended to be told my application is fraud when I have never committed any such offense. I feel as if I’m being discriminated against. I have provided everything asked for, I been to the branch three times and made numerous phone calls to the security department to get this resolved. All of my immediate family are members of NFCU and I’m trying to switch banking institutions. I have received no fair reason why I’m being rejected. It was ok to serve this country, it was ok for all my family to get accounts and I’m being rejected. I’m a human.
Aug 18th, 2021

Apr 29th, 2021

Unfortunately there isn't a ZERO to apply. Any and all positive reviews translate how staff pick and choose how they deal with customers. All others are dealt otherwise. So there is a double standard in customer service, surprise! Two in particular Tina Carr and her always defending her, Supervisor Stephen Todd. So as always with this review will there be a reply dealing with this review? The wait has started. There is nothing more to address regarding these two but to say NFCU exists for who? Another wait.
Mar 19th, 2021

I really don't know why this location have bad reviews. Every time I been there the customer service is on point. I needed a new debit card and Matt to care of me, Outstanding Customer service.
Jan 17th, 2021

Loan processing team is awful! They do not return phone calls or emails. They messed up my loan and forgot to schedule the appraisal. They kept delaying everything and did not submit paperwork on time. They had to pull my credit score for a second time because the loan was taking so long! I asked to get switched from Mary guilford to Eric Miller who BOTH do not return emails or calls for at least 10 days which causes loans to take forever to close! We told them to not use my husbands email because he doesn't check it and that's the only place they sent emails to...my email was not CC'd on those emails as well. We had filed numerous complaints and hoping for resolution. Never got one! Seriously do not use them! My loan eventually got cancelled because they took so long to finish the paperwork on their end. Now I have to resubmit an application and start all over! Many people have been having this issue so here's another warning to go somewhere else. I've never had an issue with navy fed til now.
Aug 15th, 2020