Pollo Tropical

The worst managed fast food restaurant ever. We went there a bunch of times because the location was convenient but we gave up. Every time we went they were out of something we wanted and they forgot to put something we ordered in the bag. Be sure to check your bag before you leave.
Jun 29th, 2023

The place was very nice and quiet. It wasn't a lot of noise, or filled with commotion. I felt very comfortable there. I also noticed that it was sanitized. I saw one of the managers use hand sanitizer before touching the cashier. I can appreciate that, her not wanting to spread or receive any germs. I also saw one of the managers walk out of the bathroom, and dry her hands, so presumably she had washed her hand. Again, makes me feel comfortable to know that they are practicing some sort of Sanitation. The manager, Esther, was very polite. She attended to multiple people at one time, I noticed. She took one person's order, and another customer asked her a question. She was polite, and didn't seem frustrated. She helped both. Also, I saw a another manager, just India, multitask. She helped with her workers on the grill, and she also work and the front with customers. I like the leadership that I saw here. Also, the food was delicious, and fresh. The manager was good at making sure that the customers were satisfied, and that they had the correct order and bags. Vegetarian options: MANY Vegetarian/ Bergsn options.
Jun 27th, 2023

Horrible in every possible way
Jun 20th, 2023

Jun 5th, 2023

May 27th, 2023