B M Wemple Pools

I don't usually like to write bad reviews, but I tried to get some issues fixed on my newly built pool, but it's like pulling teeth. Finally got it done, but only after my persistence with multiple calls and texts to the service center since February. It is June... Now, I called over 2 weeks ago to find out if the final inspection was done, received an automated email they would get back to me. Well, you know the story... Once they have your money and your pool is not sinking, they don't care.
Jun 27th, 2023

Jun 12th, 2023

Service: Swimming pool summerization
Jun 11th, 2023

May 17th, 2023

I contracted B M Wemple owner of Atlas Pools one of three pools companies under the same license and ownership in August of 2022 to install an inground pool. Since March of 2023 I have tried to communicate with Atlas Pools to complete the insulation of my pools and finalize all permits on my property. I am told by the atlas employees they can not get their subcontractors who installed the pool to return to the property to complete my insulation. Their exact text is I can't control my subs I can only submit a request for them to come back. They front load their contracts and collect 98% of the contract. They try to make your pool usable so you can't say they haven't completed the job. My pool is not usable due to safety issues with the main drains covers not being installed, missing and broken glass tile. I have been given dates on multiple occasion of when sub contractors are scheduled and the sub contractors either show up unprepared or don't show at all. In the contract I was charge for warranties which they will not be able to honor. I do not recommend using Atlas pools at all. Try to find a pool contractor who does not sub contract the work and does 100% of the work in house. I have tried to get things done through phone calls and text, I went to the BBB, Licensing board, and the office of consumer affairs and still no movement or correspondence from the company. The only recourse you have is to just not contract them to do work and this is why I am writing this review. Please due your do diligence when signing a contract with them and with hold 50% till the pool is 100% complete. I wish I would have done that then maybe they would be motivated to complete the service they were contracted to do.
Jun 27th, 2023