Orlando Land Rover

Thanks to David Whitenton in the service department for getting my vehicle looked at on such a short notice. David explained and took care of everything for me. Followed up and cleaned my vehicle before I picked up. Great experience all round from Land Rover Orlando service team.
Sep 20th, 2021

Changed ranting from a 1 star to a 4 star thanks to the way in which James Powell handled my car's service and subsequent needs. He really did salvage the situation. Shouldn't have needed salvaging if the website that everyone is directed do when you initially get voicemail actually accepted bookings. All good in the end. DO BETTER with your service department regarding being able to book an appointment. Its TERRIBLE. Can't for the life of me get a live person on the phone OR book online like the message tells you to when calling the service department. Awful post sales support from this location. SO frustrated just trying to book a darn service for my car. Shouldn't be this hard!!! Update: Called you three times Adam and left two separate messages this past week. PLEASE call me back. BTW - I called 30 minutes ago and left my phone number. I NEED to service my RR.
Sep 13th, 2021

this place is awesome and really helpful people that really want to make you happy in any way they can
Sep 11th, 2021

Sep 8th, 2021

Let me start by saying that I absolutely love my Land Rover. With that being said, Land Rover Orlando’s service department definitely needs some customer service training. I had an 8:30 appointment this morning to have a speaker checked out. Probably nothing major, maybe loose wiring or maybe needs a software update according to others that have had a similar problem. I show up for my appointment at 8:20, thinking that if I make an early appointment, they should be finished within a couple hours tops. The service advisor tells me that although I have an 8:30 appointment, they probably won’t be able to look at it until later this afternoon. He also states that it might not even been done today. I told him that I live about an hour away and would need to wait on it. I asked him, why did I make an 8:30 appointment if he was just going to get to it whenever he could with a very smug attitude, as if he did not need my business. One of the things that I also just do not understand, is why there is no car loaner program with a 85,000 Land Rover? That just does not make sense to me. My car is only 3 years old and still has a full year of factory bumper to bumper warranty. So this morning was a complete waist of time, and the service advisor did not seem to care at all. I have rescheduled another appointment at a different Land Rover dealership which is even farther from my home just because I refuse to take it back to Land Rover Orlando. Sorry for the long post, I rarely even post negative reviews, but someone needs to have a chat with this specific service advisor.
Sep 8th, 2021