Alfredo Ortega - State Farm Insurance Agent

Wandys Vazquez _{on Google}

Nov 9th, 2020

(Translated by Google) Hello, my name is Wandys, I have been with this agent for more than 16 years, attended by Miss Marisol, I never had a late payment, never an accident, as I did not have a ticket and after the Pandemic my insurance was extended and they agreed to call me for my future renewal of my two vehicles which I only use one and they never called me for my renewal, 16 years old Hellooooouuuu. My house that is also with them went up incredibly. I consider a lack of respect and disregard for this agent. Thanks to Mr. Juan from my own STATE FORM Company, because they did not have to do with the error of the agent Marisol and her office that even my License number was wrong and I put my last name incorrectly, because of them they almost suspended me The license and without knowledge, I had been without insurance for 4 months. They are irresponsible with just one call and that's it. Now my insurance went up and I am very very unhappy with this agency
(Original)
Hola mi nombre es Wandys, lleve mas de 16 aos con este agente atendida por la seorita Marisol, jamas tuve un pago tarde, jamas un accidente, como tampoco tuve ticket y despues de la Pandemia mi seguro fue extendido y quedaron en llamarme para mi futura renovacin de mis dos vehculos el cual solo utilizo uno y jamas me llamaron para mi renovacin, 16 aos Hellooooouuuu. Mi casa que tambien esta con ellos subi increhiblemente. Considero una falta de respeto y despreocupacin por este agente. Gracias al Seor Juan de mi misma Compaia STATE FORM, porque ellos no tuvieron que ver con el error de la agente Marisol y su oficina que hasta el numero de mi Licencia tenia mal y coloco mi apellido incorrectamente, por culpa de ellos por poco me suspenden la licencia y sin conocimiento yo llevaba 4 meses sin seguro. Son unos irresponsables con solo una llamada y listo. Ahora mi seguro subi y estoy muy muy descontenta con esta agencia

Desi Aponte _{on Google}

Feb 21st, 2019

Great agent and great customer service from the girls there!

Myle Acevedo _{on Google}

Feb 15th, 2020

(Translated by Google) The worst agent that can exist. They never give you an answer to your problems, every month they raise the price of insurance without an explanation, and even if they
You sign a thousand documents according to them you never signed them to be able to charge you more.
Marielena Quintero, is a completely negligent person, on her part there is never a solution for the
Customer, your service is terrible.
I do not understand how they can license an agent like them, who seek their personal well-being above the needs of customers. And that a company like STATE FARM, do not take measures or control over what they do with customers.
(Original)
El peor agente que puede existir. Nunca te dan una respuesta a tus inconvenientes, todos los meses te suben el precio del seguro sin una explicacin, y aunque le
Firmes mil documentos segn ellos nunca se los Firmastes para poder cobrarte de ms.
Marielena Quintero, es una persona Completamente negligente, de parte de ella nunca hay una solucin para el
Cliente, su servicio es malsimo.
No entiendo cmo pueden darle licencia a un agente como ellos, que buscan su bienestar personal por encima de las necesidades de los clientes. Y que una compaa como STATE FARM, no tome medidas ni control sobre lo que ellos hacen con los clientes.