Rent-A-Center

Great ppl gotta ask for Jordan he well make sure your taken care of
Apr 25th, 2022

Dec 26th, 2021

Dec 8th, 2021

Dec 1st, 2021

This whole process was a nightmare. After going back and forth between the phone, text messages, emails, I was finally sent my agreement. Honestly surprised it's more difficult to rent a couch than it is to rent a car. When the delivery showed up I was presented with a receipt that stated more than what I had already agreed to the night before and also had a different payment agreement checked (weekly v monthly). I discovered later that this was just a copy of a form that had been filled out previously and the boxes that were checked were essentially moot. I let the gentleman who presented me with the receipt know that they needed to get this fixed because it is very confusing and unprofessional to not have a blank form filled out for each customer. After signing, I asked if they were going to unbox the couch and they said they couldn't "due to COVID". The guy brought the couch in two very large boxes using a dolly and here I am, one person, supposed to put this thing together. Task was doable but at this point I was already annoyed at the whole process. Going back to the higher price that was presented to me in person versus what I had initially signed the night before, it turned out to be an optional liability fee. Key word being OPTIONAL. I felt like I was arguing with the gentleman on the phone about not wanting to pay for an "optional" service. So no, I do not recommend this Rent-A-Center maybe the other National stores are better but this one fell way below expectations. Delivery guys were nice enough but even they seemed irritated with how the in store operations were being handled.
Nov 11th, 2021