Scootarama

EveryDayAsBuddyG _{on Google}

Sep 10th, 2021

Put in an order on Sept 8. Says credit card is still processing. We are due to arrive on the 15th. I have called and no one picks up the phone just a machine. I have FB message and no response. How do i contact you all to make sure the Scooter rental is going to happen? Thanks.

Ami Bama _{on Google}

Jul 28th, 2021

The absolute worst customer service ever!!! The guy that dropped the scooter off was nice enough but he did not explain the full details of the scooter and then the second day I try to use it for one of the universal parks the scooter dies because it did not charge the night before even though I plugged it up. “Fwi if you do not rent a scooter that partners with universal, they will not assist you when your scooter dies regardless of whether you are injured” I did not bring the charger with me to the park which is admittedly my mistake but I was under the impression that it charged. When I called the customer service number on the front of the scooter, twice no one answered, third time I got an answer from an incredibly rude man who was trying to insist that it was my fault that the scooter died even though I was not informed of how to properly charge it and literally said “well I guess you should have brought the charger with you then huh” when I informed him that I was stranded at the very back of universal studios with a broken foot and no way to get it back. I strongly advise that no one use this company!!! And if you are going to universal studios make sure that you rent a scooter from them or one of their affiliate companies otherwise you will be pushing your scooter if something goes wrong with absolutely no assistance from this company or universal.

Dan and Tammy Dziagwa _{on Google}

Jun 2nd, 2021

I'd easily give this place a five star review IF:. The original scooter we ordered didn't leave us stranded in Universal for 3 hours. We rented the scooter from Saturday to Friday. On Sunday about 2 hours into our park trip the key switch literally came out of the scooter. We called the original number, left a message and got no where. My husband called the number on our caller ID to the driver who delivered the scooter. The driver took care of us. He was a friendly man. After waiting in the park (and my husband having to meet the repair man at security) they came to me with a replacement. The replacement was an excellent scooter. Impressed with the battery life. On Friday my husband calls with a friendly disposition to ask for a refund of one day. He was yelled at immediately, and was told I ripped out the key switch and "they took care of us" by not charging us for parts. It came to us in the loose position ready to fall out. The man yelled at my husband and my husband continually and calmly reassured him he did not call for a fight. Just called to hopefully have scootarama make right on a bad day. Needless to say they did not and we will NOT be using them again on our trip in September or December. Extremely displeased with the customer service of the man answering the phone. The repair man was nice .