Pollo Tropical

The only thing that I like is that I can pick up the food fast, but this place is horrible they never give me the sauces I request online when I tried to get the attention of anyone to give me the sauces they ALL ignore me until the very end a nice lady way in the back helped me but everyone in the front ignored me. Previously the people at the drive thru have been so rude. I had the churrasco bowl and I had 4 tiny strips of skirt steak and the up charged $2 for the skirt steak only to receive the smallest amount of meat I've ever had in a food place.
May 26th, 2022

I was very disappointed with the service I received from Linda. Today clearly was not her best day. There was nobody in line when I arrived and she walked passed me several times finishing all her task before acknowledging me. The two chefs in the back stared at me while I patiently waited. Eventually when Linda decided to take my order she had an attitude. The icing on the cake my food was salty and cold. I will not be coming back to this location!!
May 24th, 2022

This location is the worse!!!! It had been years since I had Pollo Tropical so I decided to stop by today. The drive- thru was closed off so went inside and did to go. 1st when I got home and took my food out my order was wrong. I asked for 1/4 chicken w/ veggie rice. Mojo pork w/ rice. 2nd Both orders were 1/4 DRIED UP CHICKEN !!! The rice in both orders was dry wasnt fresh and the nerve to charge $15.58 for old dried up food. Never again !!!!!! Definitely DO NOT RECOMMEND THIS LOCATION!!!!!
May 11th, 2022

I placed an order for delivery through the app on 4/30. The order was canceled and I never received a refund. I tried to call the store the same day but no one ever answered. I found the customer service number online, called and spoke with a representative who took my information and said someone from the refund department would be calling me back. I waited a few days, still had not received a phone call so I called again. This was on 5/3. Spoke to another representative who said they saw my claim and would expedite the request for a refund. I still have not received the phone call or a refund.
May 10th, 2022

Went to dine-in, here's a quick summary 1)Plenty dirty tables. 2)After I ordered 2 bowls they were both done in less than a min and looked like they'd had been in a roller coaster. 3)The 4 small pieces of crispy chicken tasted like salty rocks. Just take a look at the other reviews and save yourself from a bad experience.
May 9th, 2022