Urban Bella Salon and Spa

Absolutely wonderful, I pulled in the parking lot! Why does the phone ask this everywhere you drive by!
Nov 4th, 2021

Nice decor
Aug 23rd, 2021

My husband and I just got the best haircuts we have ever had! Karie is very talented and a wonderful person and we felt so comfortable meeting her for the first time. She listened and gave us exactly what we wanted.
Feb 24th, 2021

Staff follows all Covid19 safety rules and make you feel safe. Love my new haircut.
Oct 7th, 2020

Just when you think you've heard it all, this comes along. They obviously have zero interest in acquiring new customers. I called mid morning on a weekday (so not during busy hours) and got an answering machine that basically stated you should call your stylist directly. That's great if you've been there before, but not if you haven't. So I sat through this long message where they listed all of their stylists names and phone numbers and finally left a message to get called back. Never got a call. I went to their website and it says to contact stylist directly as their time is spent with clients and not answering the phone. (See photo I uploaded)..SERIOUSLY? That's part of customer service!!!! Hire someone to answer your phones!!! Not brain surgery here. Spending time with customers on the phone is also important. So I called a couple of stylist who, imagine that, did not answer either and never got a call back. To add insult to injury, their site also shows that each day they are open, it's by appointment only, but then below that it says walk-ins welcomed. Well, which is it?So even if I had been there before, it's impossible to get in touch with anyone to make any appointment. I can't imagine if someone got some type of procedure that went wrong or had issues and they couldn't get any answer, that would be very bad. Yeah, no thanks.
Jun 2nd, 2021