Gordon Chevrolet - Orange Park

Oil change was fine, however while I was waiting, I browsed the vehicles you had in stock and asked if I could sit in the C8 in the showroom and was told by the two gentlemen at the middle desks that they were unable to find the keys so I would not be able to sit in it. They stated this without even getting up from their desks. Being a current c7 stingray owner I was very interested in taking a closer look at the C8 version as I was interested in possibly purchasing the vehicle. Having purchased three vehicles from your dealership in the past I was extremely disappointed with the customer service. In addition I had an alignment performed there a couple months ago and my car still appears to be pulling I asked if it could be looked at but unfortunately your alignment individual was out sick and I understand with everything that's going on the issues with that. I was told that I will need to make an appointment and have my car brought back in to have it looked at and as you know alignments are not cheap and will not pay for the same service twice along with the $167 oil change which is ridiculous. When I asked about the $60 increase on the oil change they told me that you were losing money on mobile one so you had to raise your rates. I don't know who was running the show at that dealership now but it has most certainly gone downhill and I will not recommend this to any of my friends or family and I will no longer have my vehicles serviced at your dealership nor will I purchase any more vehicles from your dealership. I would not want to have to trouble your sales staff to get up from their chair to look for a key fob just so I can look at the inside of a $110,000 vehicle. I also understand that with the demand of the C8 it will not last in your showroom for very long so me complaining about this is probably going to be a moot point but I feel as though you just need to know how it happened. Maybe if I would have rolled up in an Armani three-piece silk suit I would have gotten better service but I don't work in a suit.
Sep 20th, 2021

Excellent customer service very knowledgeable staff and all-around great experience.
Sep 19th, 2021

These 5 stars are primarily for the service department. I would say the sales side was between average > good but working with Richard from service department was great. My wife and I feel he went above and beyond to resolve our issue and his communication in keeping us informed on the progress was outstanding. Look forward to working with Richard in the future.
Sep 19th, 2021

Went in for an oil change and drove out in a new Truck
Sep 14th, 2021

great
Sep 13th, 2021