Parker Aire, LLC

Hello Romer,

We appreciate your feedback, and we'd like to address your concerns regarding the scheduled visit.

Firstly, we apologize for any inconvenience caused by the delay in our visit. We understand that your time is valuable, and we strive to provide a smooth and punctual experience.

In this particular case, we did experience a delay, and we took the initiative to inform you of our estimated arrival time via a call at 6 PM, indicating that we would arrive within the next hour. We are grateful for your approval to proceed with the visit at that time, understanding that situations can occasionally disrupt schedules.

Unfortunately, due to the delay, we arrived later than expected at 7:50 PM, and we completely understand your concern regarding the time. We genuinely regret any inconvenience this may have caused.

We would like to clarify that the decision to deny entry was made after we received approval from the rental management company and informed you of our impending arrival. We were simply following the procedure as directed by the property management.

We understand that this situation was far from ideal, and we are committed to improving our communication and service to avoid similar experiences in the future. If you have any further concerns or would like to discuss this matter further, please feel free to reach out to our office directly.

We value your feedback and aim to provide a high standard of service to all our customers. We hope to have the opportunity to address your concerns and provide a more satisfactory experience in the future.

Sincerely,

Vanessa ParkerParkerAire, LLC

Thank you so much for your kind words and for choosing ParkerAire again for your HVAC needs. We're thrilled to hear that you've had wonderful experiences with us, both times. Our team takes pride in delivering professional, fast, and exceptional service, and it's great to know that we've met your expectations.

Your recommendation means a lot to us, and we truly appreciate your trust in our services. If you ever need assistance in the future or have any questions, don't hesitate to reach out. We're here to provide you with top-notch service whenever you need it. Thank you again for your continued support!

We are sorry you had a bad experience. However, we do not have any record of your service. We take pride in providing excellent customer service to all of our clients. If you would like to contact the office, we will do everything we can to figure out what is happening. Thank you for helping resolve this issue. Sincerely, Parkeraire