Carolines Boutique

What A fabulous store and the staff is unbelievable! Friendly, honest and trustworthy. Tonia has been helping me find the perfect pieces. She texts me whenever a new shipment comes in with clothing or accessories she knows I like! Definitely 5 star service all around!
Apr 4th, 2024

I bought a pair of gucci platform sandals from there $200. As soon as I paid I was looking at the shoe while at the counter and I noticed a gap on the bottom of the shoe. Bottom piece literally fell off right in front of the cashier and she told me there is a no return policy even though she saw the shoe fall apart right in front of her face! She then said I could try and get it fixed somewhere else. I have tried but shoe places say its not repairable. I spent $200 for nothing and I cant believe the store saw this happen right in front of them and had the audacity to tell me they couldnt take the shoe back. HORRIBLE!
Mar 17th, 2024

STAY AWAY! Bought a Channel Bag that was sold as excellent condition and doesn't clasp when anything is put inside it. She hoodwinked us into thinking the bag closes properly, but it doesn't when anything is in it. She demonstrated in the store how it "closed". This was all part of her illusion and didn't want us to try it on. She knew of the defect and didn't disclose it. I called to see if she would make it right and told me "it's not my problem. Put velcro on it." It's a Channel bag, seriosly! I wasn't looking for a refund just a credit and get something else that's not defective. Hard no! This lady doesn't care about customer service check and inspect everything because I'm sure more than 50% of the stuff there is stiched up to show well but defective. If you want to overpay for poor merchandise and have someone that doesn't stand behind the product shop here, but I will avoid this place everytime I visit naples.
Mar 28th, 2024

Carolyn is a designer consignment shop owner 40+ years with over 7 stores in SanDiego and Naples. She only takes high end, designer items mostly with original tags from Chanel, LV, Gucci, Fendi, YSL, Dior, Hermes, Etro, Lafayette, Oscar De La Renta and Pucci to name a few. She treats her consignees with dignity, respect and allows them to decide whether or not to extend their contracts beyond the 3 month mark. She let me extend my contract every 3 months for 2 years. I was thrilled to receive a check after such a long time. Especially knowing I signed the contracts specifically stating after 3 months they were my responsibility, she wasnt liable for my items or required to pay me anything. I have witnessed her professionalism with product knowledge, pricing, contractual liability and personal service. Her handbag inventory exceeds all other stores in quantity, quality and is astounding! I highly recommend her and appreciate the beautiful merchandise she offers for a fraction of the original price.
Nov 23rd, 2023

Consignor beware for sure!!! Carolyn is a scam artist posing as a business owner. As mentioned in a previous review, she asked one of her consignors to leave their pieces with her beyond the 3 month window and then some of those items went "missing." I was also a victim of the same scam. When I checked in at the 3 month mark, she said my items hadn't sold yet but asked if I could leave them with her as she felt she could sell them in season. She never asked me to come back in to sign any kind of renewal or extension agreement and I trusted her at the time. When I checked back, she again asked for an extension and told me that 1 item was featured in her window. This continued for a year and a half with nothing sold whenever I checked in. When I finally decided that it was time to pick up my items, she said she was moving her store and couldn't locate everything because she had put many pieces into storage. I went to her relocated store twice thereafter (closed on both occasions) and then finally called and left a vm, stating that I'd been trying to pick up my pieces. When she returned my call, she YELLED at me, instructing me to READ my contract and that she wasn't responsible for returning anything to me because it was past the 90-day window! What an incredibly dishonest way to make money off of unsuspecting consumers. I hope either Karma or the police catch up with her.
Nov 12th, 2023