Decolux Interiors

This company is an absolute joke. If you care about a good customer experience and communication with the company, don’t hire them. I had to repeatedly call the owner to see when they would come install the curtains. No answers. They were installed very poorly, my curtains are CROOKED. One fell off the other day and I contacted the owner, Carlos, to come fix it. He said he’d come and never came, no responses to messages nor communication. The company states they offer a year warranty which is an absolute lie. If you want a professional job well done LOOK ELSEWHERE. BUYER BEWARE. Do not hire them unless you want a terrible job, they seem to specialize well in that area. Esta empresa es una broma absoluta. Si le importa una buena experiencia del cliente y la comunicación con la empresa, no los contrate. Tuve que llamar repetidamente al propietario para ver cuándo vendrían a instalar las cortinas. Sin respuestas. Se instalaron muy mal, mis cortinas están ROCADAS. Uno se cayó el otro día y me comuniqué con el dueño, Carlos, para que viniera a arreglarlo. Dijo que había venido y nunca vino, sin respuestas a mensajes ni comunicación. La compañía afirma que ofrecen un año de garantía, lo cual es una mentira absoluta. Si quieres un trabajo profesional bien hecho BUSCA EN OTRO LUGAR. EL COMPRADOR TENGA CUIDADO. No los contrate a menos que desee un trabajo terrible, parecen especializarse bien en esa área.
Sep 16th, 2021

Jun 15th, 2021

(Translated by Google) More than a month ago I hired them and gave a deposit, the owner Carlos does not answer my calls or messages and many times he answers and closes the phone, he sometimes deceives me that he goes tomorrow and tomorrow and tomorrow and does not arrive, do not hire them terrible service and they are not serious, unfortunately I read the reviews of the purchase after hiring them and they are terrible (Original) Hace más de un mes los contraté y di deposito , el dueño carlos no contesta mis llamadas ni los mensajes y muchas ocaciones contesta y cierra el teléfono , me engaña en ocasiones que va mañana y mañana y mañana y no llega , no los contraten pésimo servicio y no son serios , lamentablemente leí los review de la compraría luego de contratarlos y son pésimos
May 17th, 2021

I will not recommend. After six months the installation started to fall off. I call several times as they promised a year warranty. They said that they’ll take care of it, but nobody ever called or came to fix the curtain. Their customer service is not good and their response time is very slow.
Apr 24th, 2021

(Translated by Google) I had problems with this product and tried to get warranty and it is almost impossible, Alex answers the phone saying .... I will go ..some day I will fix your blinds .... this is teerible I had problems with the product, I have called with Alex for more than 1 month and his answer always at some point I will be able to stop by his house ... I'm still waiting ... 😤😤😤😤 (Original) I had problems with this product and tried to get warranty and it is almost imposible, Alex answers the phone saying....I will go ..some day I will fix your blinds....this is teerible Tuve problemas con el producto, he llamado con Alex por más de 1 mes y su respuesta siempre en algún momenyo podré pasar por su casa....sigo esperando...😤😤😤😤
Apr 30th, 2021