Keys International Services

Chris Amirault _{on Google}

Dec 24th, 2021

If I could give lower I would. I contracted Keys to provide 2 security personnel for New Years Eve at our venue 2 1/2 weeks prior. Kasim, who does scheduling, confirmed via text I was all set for 930pm-1am. At 853pm on New Years Eve,, I receive a text from Kasim saying one man was injured and another called out sick and he was working on replacements. I called him and he said one man was getting ready to come and he ask how long a drive it was. I told him 45 minutes and he said his man was loading it in his GPS. I requested a specific security person who works there that I know as the second man. Kasim confirmed he would be on the way. What he didn't tell me was he needed to find a replacement. I texted Kasim again to confirm they were on the way with no response. Then I called him and he did not answer. I called the main number and received a text from Sam asking what I needed. I told him to call me. He did and I told him we had no security. Music was blaring in the background and he was surprised I had no security. He said he would look into it and call me back. He never did. I called again New Years day morning and left a message.
I brought two bartenders in to cover for this company and it cost me more. They never called back, and basically didn't care about there commitment to provide security. No communication, no follow up, better things to do than be customer oriented.
The sad part is they came highly recommended. Not sure why. I guess I needed to be some major club and have 10 guys so it made it worth there while. The whole thing seemed sketch when they only communicate by text.
I would never in 10 million years recommend these guys and this company. They are lucky there were no incidents or we would be talking a whole different story. So far no answer from my voice-mail or text messages.
Stay far away. They don't respect commitments and don't communicate.