Foundation for Hair Restoration

I have worked with Dr. Epstein and his office for over 10 years. I believe he is a talented professional. However, over the years I have thought that the professionalism of his office and the experience as a client has slowly deteriorated. On my last experience, I had three, consecutive follow up visits rescheduled - all due to "the doctor has a surgery". A fourth, and the final time I rescheduled, I waited for over an hour until I had to leave without being seen due to my schedule. I let office staff know along the way to no avail. At various points, I was approached by other staff people selling ancillary products, but never addressing my basic need for a follow up. And ultimately when I complained, I was told that my experience was unique and never really happens to others (doubtful). I was also made to feel like I was to blame for these issues, since I had missed an appointment early on (while I might have cancelled late - I would never not show up). So, essentially, I believe Dr. Epstein is a skilled, talented professional who unfortunately is too scarce to provide sufficient value from a client perspective. I complained to the "intake coordinator" and office manager - and there was never any attempt to authentically address my grievances, which is actually shocking in today's service environment. I would still rate Dr. Epstein a B, the procedure overall a B-, the general office staff a C and the overall experience a D. This is my first negative review online, so I am not someone that takes these postings lightly. I would encourage people seeking to do business with Dr. Epstein to look for the kind of practice he had when he began his career. Clearly, growth and the focus on revenue has significantly deteriorated the service experience. =============== Continued Below After Being Contacted by Dr. Epstein Dr. Epstein contacted me based on the review above. He sincerely apologized for the experience I had and convincingly applied corrective measures within his practice. I was impressed by his genuine concern for the reputation of his practice and for my care. I chose to leave me original review "as is" because I believe the best outcomes, are these - ones where you know things can and often will go wrong, but at the end of the day, you also want to know that the owner will take ultimate responsibility and correct the situation. I have chosen to continue with Dr. Epstein as my specialist, and I, admittedly, have new respect for him and his practice.========== Final Update Sadly, it appears that Dr. Epstein was never sincere about changing anything. He just did and said what was necessary to have the review changed. He offered a discount on laser therapy and continue dealing with his office staff. An email was inadvertently copied to me where it became clear that the staff was simply appeasing a "difficult client". Anyone who knows me would adamantly disagree. There was never any willingness to look at the deficiencies in the practice but to simply manage me. Nonetheless, there's a lot to be said for inertia - so I was interested in tattooing or another procedure even after the email incident. When I contacted Dr. Epstein he said I would need to come in and discuss since I had had problems in the past - to which I mentioned the email - which seemed to make me the problem. At that point he felt it was better we part ways. I agreed. The best outcome possible. I found services elsewhere and was very pleased, and in the end realized this practice was more concerned with reputation tied to money than client experience and service.
Nov 24th, 2020

Beware, this doctor is operating multiple google accounts to hide from bad reviews and low ratings on his original page. It's been 10 years since my procedure with Dr. Epstein, I've been through hell and back. Look him up in Miami Dade public records and you will see the truth behind his practice, sued so many times. Beware of the way he words himself during the consultation, as he will drive down the point that it the"results won't look as nature did" in order to be free of liability (he will also make you sign an agreement which prevents you from winning in court if you decide to sue him).How can he state that his procedures look natural and then say otherwise? During the consultation we only spoke of a micro graft procedure with a donor strip that would run from ear to ear. Come the day of the surgery he waited till I was strung on valium to make the cut only half the way basically skewing my head and face towards one side.I had agreed to have a med school intern participate in the procedure, this girl had no idea of what was going down. Having harvested insufficient hair he proceeded to work on the left frontal temple area starting from the front in order to leave a gaping hole once he ran out of hair and had the intern do the opposite, essentially securing an unpleasing result. The worst part of it is that once he cuts half of the strip you are subject to having another half procedure before you can get a full strip harvested or your head will always look like it has a slanted toupee on top.That way he guarantees that you'll be at his mercy. I paid $5,700 for what he called 1200 grafts, mind you those were probably 50 hair bundles separated into groups of 2 and 1 hairs, the end result wispy and sparse . He cuts very thin strip so he can get you back for more and boast about how the scar is undetectable. I had been saving money for 2 years prior to my procedure, I wish he told me how much for a completed job, the truth now I know, no one gets a complete job for less than $20,000. The results of his procedure took me on a downward spiral full of anxiety, depression which led me to substance abuse , job loss and even a brush with the law.I was finally able to put an end to this nightmare this year as you can see in my profile photo and I have a google review for the surgeon who fixed it.
Feb 5th, 2019

Dr. Epstein and his staff are incredible. They make you feel comfortable and are very accommodating. I would recommend this office to anyone.
Jul 7th, 2018

Dr gorana very cooperative for patients.
May 21st, 2018

Oct 4th, 2014