City Furniture

Apr 21st, 2022

I went to city on the recommendation of friends and I have been completely disappointed since day 1. The service was good but it is a way of making you fall and buy the products with them. I went for a room and dining room set, everything has arrived defects and that's it There have been several claims which they have wanted to solve by sending technicians to repair and it turns out that they are still broken because that is already a manufacturer's defect. It is a scam to want to make customers pay for products that have not been purchased for a month yet and are broken and repaired and do not want to accept returns or exchanges for new products or others that are not defective.
Mar 22nd, 2022

(Translated by Google) Hello, I thought they had better service, they put together my dining room set and left screws without putting in. It is very confusing because they work with Genesis bank and another bank and I pay City furniture but the other bank says that they do too and I call customer service and they don't know what products I pay with one and what products I pay with the other. I thought they were the big deal. (Original) Hello, Pense era tenian mejor servicio, me armaron mi juego de comedor y dejaron tornillos sin poner. Es muy confuso porq trabajan con Genesis bank y otro bank y yo le Pago a City furniture pero dice el otro banco q tambien a ellos y llamo a customer service y no me saber decir que productos Pago con uno y que productos Pago con el otro, yo q pensaba q eran la gran cosa.
Apr 14th, 2022

(Translated by Google) the worst experience and criteria that a store can have. I came to the place on a recommendation and it was the worst thing I did. We made a purchase of more than $10,000 between a room and a dining room set and since day 1 the furniture has had a defect, the delivery is always incomplete and it turns out that they cannot make changes for new furniture until they are repaired over and over again and to change for others they must be returned more than three times. Total madness, it is a scam and lack of professionalism because that entails until the warranty expires. We are still in this fight, we can get them to send us new furniture and if it is a manufacturer's defect, as the technicians have already told us, then let us choose other furniture since unfortunately we have to buy there. (Original) la peor experiencia y criterio que se pueda tener de una tienda.me llegue al lugar por recomendacion y fue lo peor que hice.Realizamos una compra de mas de $10,000 entre juego de cuarto y de comedor y desde dia 1 los muebles han tenido defecto,los delivery siempre incompletos y resulta que no pueden hacer cambios por muebles nuevos hasta q no sean reparados una y otra vez y para cambiar por otros deben set devueltos mas de tres veces.una locura total,es una estafa y falta de profesionalidad porque eso conlleva a que expire la garantia.aun estamos en esta lucha haber podemos lograr que nos envien muebles nuevos y si es defecto del fabricante como ya nos han dicho los tecnico pues que nos permitan escoger otros muebles ya que desgraciadamente tenemos que comprar ahi.
Mar 29th, 2022

I had the worst sales person ever at city furniture, Dolores close to Dolphin mall in Miami. I am specifying at the entrance that I would like to have someone else because I dont want to deal with her anymore. But guess what, we still bring me the same person who literally dont respect her customer over and over. Its not the first time and today she literally laugh on my face because I am explaining her that some water from a BOTTLE WATER fell on the rug and turn into a big stain yellow, and that water isnt suppose to turn yellow and stain like this. She literally laugh on my face telling me that I didnt get a stain insurance for the carpet I mean what does that means !! I wish we didnt have to deal with so many problems that we had with city furniture but today was the most we just end up cancelling the rest that was back up for months, months of waiting for nothing and we are just done.
Mar 11th, 2022