Sun Nuclear Corp.

Used this company for a number of years, and they gave me a great deal as an ASHI Inspector on their 1028 model prior to certification by the Feds .... nice people, always responsive.
Nov 29th, 2020

Good equipment and customer service
Apr 5th, 2020

The 1028XP’s have been rock solid for me and the customer service has been very good. Just bought another one as my inspection business grows.
Mar 19th, 2020

We are moving on from Sun Nuclear. Their policies regarding not "repairing" ten year old 1027 radon monitors is draconian and totally ridiculous. Their customer service was short (glib, flippant) with me on the phone about the whole topic. Specifically we are talking about making calibration adjustments here - not a broken device. Their excuse has been that "parts" are no longer available. I have looked at their newer model 1027-XP and will no longer consider it in the running and we will gladly skip over their booth at tradeshows. I sincerely regret deciding to use their devices years ago when we setup shop.
Feb 3rd, 2020

Customer service is lacking. I have two 1030's. One works fine. The other one has a tendency to not start and doesn't always want to sinc up with program to download data without pulling batteries and resetting unit. Called in and apparently this issue "unheard of, but send in for re-calibration and update". Got it back about 2 weeks later with overnight shipping both ways, same problem, to the tune of over $200 with shipping. A followup phone call or email would have been nice. I can't help but question the QA department, or lack there of. I don't see where anyone is responding to the poor feedback accumulating either.
Dec 23rd, 2019