Pella

🤪good prixe on windows
Nov 21st, 2021

(Update: They won't stop hassling me for the final payment even thought the project isn't completed) New update: I left a message with corporate 10days ago and was reassured I would hear back from a manager by the next business day. Nobody has called me back and it’s been 10days Where do I even begin to explain the worst, most unreliable service I have ever had in my entire life? The date of this review is Oct 21; my project is STILL not completed and it was started in June 6- which was a last minute no show reschedule from May. 1. Promises, promises, promises and not coming through. Promises on the delivery of service, on when a tech would show, on when a repair person would show and yet still haven't had the door completed. 2. Poor customer service. E-mail back and forth, then I won't hear anything for about 2 weeks, then a random email back, then silence. I call the Orlando customer service and somehow HE started yelling at ME that he was too stressed out and too busy to get back to each customer and if I didn't continue to follow up and keep pushing for my project to be completed that nothing would get done. Needless to say, I’ll respond to an email, I don’t hear anything back and then I have to follow up with them. 3. Install day; late last minute reschedule from May. Then we rescheduled to June. They were supposed to be at my house 8am; I called around 11am, got excuses on why nobody was there, then they show up. What a joke. Very unprofessional install team, made a mess, complained it was taking long and late in the day, never mind the state they left my guest toilet in. 4.Every time they set an appointment, I agree and say we won't be home; they say it's fine; tech shows up and leaves a note, couldn't do it, owner not at home. Now the most recent email was setting up a date and time for an appointment, I said I wouldn't be home, usually they say it's no problem and they set the appointment anyway. Didn't hear anything back. I email them and was told I said I was out of town???? Nowhere in the email does it say that. Oh, did I mention this appointment was to REPAIR the tear they put in the weather strip during the install? 5. The contract was 50% down and final payment at completion of the project. They are now trying to get me to make the final payment now, but the project isn't completed!!! And emailing me that my account is past due. The things that are not completed- very visible screw holes in the frame (they had to be left open for the city inspector, that just happened. While waiting for the inspection, we had to keep these large red tags on the windows for the inspector; and no, it wasn't the inspector that delayed, it was Pella that delayed in setting up the appointment). The stucco around my frame was damaged during the install, no worries because part of the contract was that needs to be repaired. Still not done. Air is leaking under the door- they need to seal it up correctly. 6. Allegedly a manager is involved in my case, but I have yet to hear one word or confirmation from the manager- and this was after requesting that a manager be involved. In conclusion, I would never ever use this company EVER again! Do NOT waste your time OR money. We got an extremely expensive double door that they have yet to complete the project on. now almost 5 months later. I see other reviews that also mention that the installation process took months to complete. I’m starting to believe this won’t get resolved before 2022. Service: Door installation
Oct 26th, 2021

We have had nothing but horrible experiences with the service department after our front door was installed. We chose Pella because of their nationwide reputation, but after purchasing a premium solid wood front door last year ($10,000+), it has been unusable for the past four months. The wood has expanded in the heat, and the center astragal between the panels has split which resulted in the door panels wedging together making them inoperable. We have had to let guests in through the garage because it is often impossible to get the door shut and locked after forcing it open. Our dog escaped one day because we weren’t able to get the door fully latched when closing it, and the door popped open on its own hours later. It took them two months to receive the part to fix the door, and when they arrived to install it they had forgotten to paint it. It took another month for them to paint it and reschedule the repair, and they called the day before to say they had lost the part and would need to re-order it again. We had considered using Pella to replace our windows, but after this experience we decided to go with a local company that has had substantially better service, and we wished we had used them for the front door as well.
Oct 15th, 2021

Never responded to me.... apparently they have too much money
Sep 3rd, 2021

Very expensive and not worth the cost. Installation was a nightmare and took several months to complete. Then the first inspection failed, and Pella had to redo parts of the doors to pass inspection. After a few months trim pieces started to fall off the doors. Do not use Pella, cost is to high, bad customer service and not the quality for the money. Service: Door installation
Aug 24th, 2021