Lakeland Electric

the city of Lakeland has overall top quality, but the electric company has a lot to work on.
Feb 28th, 2024

Sep 13th, 2021

We have been a customer for many years with zero billing issues. We Have worked though the entire pandemic making way less than normal and now we are to the point we struggling to pay bills. Last month on 8/17 we called asking for a 3 day extension to pay our bill which was granted. We paid the bill when we said we would. Just last night on 9/13 we received our next regular bill along with a cut off notice at the same time saying the power was supposed to be shut off 3 days ago. How about 24 hours notice or something?? Came home from work to find no power. No notice, bad service. The bill was paid this evening at 6 pm and 4 hours later no sign of our power being restored.
Sep 13th, 2021

The worst
Sep 9th, 2021

I have had to call customer service twice in my three years as a customer. Both times were due to a double debit on my checking account. Both instances I was told they would not refund my money. Worst customer service I have ever received. Rude, disengaged and completely unwilling to assist. Today she started out by saying that I must have made a mistake. Really?!?
Sep 8th, 2021