Mattress One

🙃
Apr 3rd, 2021

Jeff had a good amount of patience while we tried out the beds. He was informative on the differences in wear and warranties. Delivery didn’t go perfect but company made it right quickly. Over 90 days later and we still are unable to resolve the tax issue. Provided a Dr. Prescription and bed should be tax free. Somebody dropped the ball! CYA
Aug 11th, 2020

Aug 8th, 2020

Nov 4th, 2019

The negative reviews you read about Mattress One are completely true. I first went into the store in the beginning of August and Dan helped me find a mattress that I loved! He helped me find a finance option and was a pleasure to deal with. I did not yet have a move in date for an apartment I was renting so I could not purchase this day. I returned roughly 2 weeks later and that’s where this all went downhill. Dan was off so I had to deal with Mark. If I had not had such a positive experience with Dan I would not have purchased the mattress after meeting Mark. He has an attitude like you’re bothering him and if you don’t like something he’s showing you and feels is a good deal he gets an even more annoyed attitude. I bought the mattress Dan had shown me and elected for a delivery date about a month away. Nothing is said to me during this time period and the day before it is supposed to be delivered Mark calls me to tell me that the mattress had damage to it and it was now out of stock so I would not have it delivered until “hopefully next week.” I didn’t have a mattress in my new apartment so for me this was not acceptable. Mark then brought on that attitude I had experienced in the store and said “at least I’m calling you so you’re not waiting around all day tomorrow and it doesn’t show up.” I’m sorry but you’re not doing me a favor calling to tell me that a mattress I bought a month ago had damage that you discovered TODAY and it is supposed to be delivered tomorrow, that’s the least you could do. Keeping in contact with your PAYING customer when you can’t uphold your end of the agreement is not a courtesy, that’s your job. He then called me back 15 minutes later saying he was going to have a better and more expensive mattress delivered to me for the same price that I paid. He said it was comparable to the one I purchased and to trust him. I agree because honestly I need a bed. I purchased a Sleep Inc Euro Pillowtop and they delivered a Sealy Black Opal Crown Jewel. This bed literally says “firm” on the tag hanging from it. The next day I speak to a District Manager Shia who is so arrogant and tried to convince me that as a buyer I don’t know what I’m looking for and I should give this mattress a chance. No. I bought a euro pillowtop not a firm mattress. I then go into the original Mattress One and find Dan who does everything he can to fix the issue. The new shipment of the mattress I bought never comes in so I end up having to take the floor model and we set a delivery date. Day before delivery I get a call that it can’t be done that quickly and they would deliver the following week. At this point I just want what I purchased and I’m exhausted from dealing with this company. Next week on the day the mattress is to be delivered Mark calls and says it’s being delivered tomorrow. At this point I’m done and just say ok and hang up. The mattress is delivered at 8 am. I will NEVER purchase ANYTHING from this company again. I feel bad because Dan is so great but this company does not care about their customers. Horrible experience. They did waive my re-delivery fee but I ended up with a floor model, with no warranty because they STILL have not received the shipment of this mattress. As soon as Mark called the first time I should have cancelled the purchase gone to Mattress Firm and had a mattress the next day. Lesson learned.
Oct 9th, 2019