B & H Shutters

I am on my third job with B & H over the past year. We ordered a hurricane impact door for my sister, it is stunning! They did everything they said, communicated fine. I then installed my own front door and now i am doing impact windows. They are a small business, so do not expect them to come right out and do the job. I waited for them, waited o the manufacturers deliveries and i am thrilled. They stood behind the product and the work. Highly recommend!!
May 24th, 2023

Bottom line up front:  They cancelled service,  failed to return phone calls, failed to reschedule service, and failed to show again.I scheduled routine shutter maintenance with B&H Shutters. To get a date that worked for me, I had to wait several weeks.  There was no confirmation call the day before the work was scheduled.  On the day that the work was scheduled no one came.  I called the office and they verified that I was on the schedule for the day.  Shortly after that I received a call from the technician stating that there was an "emergency" and that they may or may not be able to make it.  He said he would call back to let me know or to reschedule.  He never showed up and he never called back.  Since that was a Friday, I waited until Monday and called the office again.  The person answering the phone stated that he would put me down for the following Friday since they had two technicians scheduled that day.  He said that he had to speak with the technician to make sure, but that he would call me back if there was an issue.  When I discussed that they had cancelled me on the previous Friday, he said there was nothing else he could do.  Again no return phone calls.  On Thursday (day before work was tentatively scheduled) I called the office, since I had not heard from them, to verify whether or not they were able to perform the work that was tentatively scheduled.  The gentleman who answered the phone sounded the same as the one I spoke to on Monday.  He now stated that there was no record of an appointment for me.  I reiterated the entire story and he again confirmed that there were two technicians working and they may or may not be able to come but that he needed to speak with them first.  He said that he would call back in an hour.  There was again no return phone call.  A few hours later I again called the office.  I spoke to the same person who told me that he was unable to speak with the technician, but would speak to him when he returned to the office by 4:00 and would then call me.  Once again no return phone call.  Since I had the technician's number from a voice message that was left initially, I called him directly.  He did not answer his phone, nor did he respond to my voice message asking him to call me.  Similarly there was no phone call on Friday morning and no one showed up.  So to sum it up, I have no appointment to replace the appointment that they cancelled, I am unable to get answers from either the office or the technician, and I have not received 5 promised phone calls that never happened.  I have never been treated so poorly by a service-industry company.
May 13th, 2021

Worth the wait! I was first shocked with how reasonably priced accordion shutters are now. It did take a few months between quote/deposit to install so if you want shutters for hurricane season plan accordingly. Brian and Bradley were fantastic on the install, inspection went quick with no issues, and my house looks great! I will say if you are having communication issues by phone email, Carol responds very promptly.
Apr 15th, 2021

Bottom line up front: They cancelled service, failed to return phone calls, failed to reschedule service, and failed to show again. I scheduled routine shutter maintenance with B&H Shutters. To get a date that worked for me, I had to wait several weeks. There was no confirmation call the day before the work was scheduled. On the day that the work was scheduled no one came. I called the office and they verified that I was on the schedule for the day. Shortly after that I received a call from the technician stating that there was an "emergency" and that they may or may not be able to make it. He said he would call back to let me know or to reschedule. He never showed up and he never called back. Since that was a Friday, I waited until Monday and called the office again. The person answering the phone stated that he would put me down for the following Friday since they had two technicians scheduled that day. He said that he had to speak with the technician to make sure, but that he would call me back if there was an issue. When I discussed that they had cancelled me on the previous Friday, he said there was nothing else he could do. Again no return phone calls. On Thursday (day before work was tentatively scheduled) I called the office, since I had not heard from them, to verify whether or not they were able to perform the work that was tentatively scheduled. The gentleman who answered the phone sounded the same as the one I spoke to on Monday. He now stated that there was no record of an appointment for me. I reiterated the entire story and he again confirmed that there were two technicians working and they may or may not be able to come but that he needed to speak with them first. He said that he would call back in an hour. There was again no return phone call. A few hours later I again called the office. I spoke to the same person who told me that he was unable to speak with the technician, but would speak to him when he returned to the office by 4:00 and would then call me. Once again no return phone call. Since I had the technician's number from a voice message that was left initially, I called him directly. He did not answer his phone, nor did he respond to my voice message asking him to call me. Similarly there was no phone call on Friday morning and no one showed up. So to sum it up, I have no appointment to replace the appointment that they cancelled, I am unable to get answers from either the office or the technician, and I have not received 5 promised phone calls that never happened. I have never been treated so poorly by a service-industry company.
Aug 21st, 2020

Five stars. Excellent service and professional installers.
May 1st, 2020