Optimal Imaging: Southside

My experience with Optimal was great! I was seen within 10 minutes of appt time. Very clean facility. The technician Heather was amazing. She went over and beyond! She even followed up with me to remind me of some previous image needed for another place.
Mar 25th, 2024

My neuro surgeon is at st vincents on belfort. He is excellent. Seen 3rd week of april.Told me he would order xrays and nerve conduction studies. Office staff person in neuro informs me that the girl who does the referrals is out until next week and they would call me. I called the neuro office and they told me the referrals were sent. I call Optimal imaging placed on hold 4 to 5 min. Girl answered and I told her I had been waiting for 2 weeks to hear from them. She proceeds to tell me that she receives over 500 calls a day and has to make phone calls. I told her if she can't handle the work load report to administration. She said someone should. Then proceeds to tell me that I don't need an appt I can walk in any day m thru f. So here I am today. Do you have an appt? No I was told to walk in. Gave the ins. Card and Medicare card. Couldn't find xray request at first then found request from apr 22. Absolutely horrific customer service. Go elsewhere for your appts. Im sitting here 40 to 45 min now. Getting ready to leave. Go to desk and ask for an appt. The girl I checked in with asked some guy and girl were they taking me. The took me back and xrays done in 5 minutes. Never again!
Mar 1st, 2024

Total waste of time, don't bother getting your imaging done at this place! Arrived at my appointment time, One hour later I still wasn't called for my imaging and then found out the imaging tech was backed up and I would have to wait another 30 minutes or more. I left and told my doctor to send me somewhere else.
Feb 12th, 2024

Someone needs to answer the damn phone. Someone needs to return phone calls in a timely manner. The recording is asinine and insulting to our intelligence. When you go to the website, you see that no appointments available for anything. Again, asinine. You are playing with people's lives, for Christ's sake...
Jan 19th, 2024

Dec 28th, 2023