Jetway Parking

I paid for cruise parking a few months before our cruise. However, we decided to bring our kids along with us and rent a car for the trip. So, my husband and I thought it would be better to park closer to the cruise terminal. Now, I always pay extra attention to refund policies so I figured getting a refund back from Jetway would be no issue. Per their refund policy, I would be refunded my payment minus the service fee. However, it has been 5 months since the cruise and I've yet to recieve a refund. I have emailed the manager 2-3 times and received no response. Everytime I called, he's either not in or was told it takes up to 6 weeks. Parking at the cruise terminal is more expensive, but much more worth it. They're professional and courtesy. I just reserved parking with them again for another cruise. It was definitely a lesson learned.
Jun 9th, 2019

Sep 28th, 2018

Sep 14th, 2018

Sep 11th, 2018

The drivers are great, but the office is disgustingly messy and dirty. It takes them forever to pick up at airport, waited 30 minutes or more twice and they do t answer the phone. The other parking buses came 4 times while I waited for my pick up...
Aug 25th, 2018