APS Fulfillment Inc

I had never used a fulfillment centre before, and these guys made the process seamless! 10/10 would recommend. Very professional service.
Jul 15th, 2021

Our company moved from our own warehouse facility to APS around 6 months ago. Although I was a bit nervous working with a 3rd party, it turns out the level of service and commitment to working with us has been nothing short of stellar. Shipping speed and accuracy on both B2C and B2B orders has been great! Highly recommended.
Jun 24th, 2021

I've been working with APS fulfillment for my e-commerce brand for the past 3 months or so and the experience has been nothing but great. With the pricing of a bigger company and the service of a smaller one, APS has been a great fit. Our customers praise us for the promptness of package deliveries and how quickly tracking information is sent out, but I owe all the credit to APS. Big thank you to Ralph, Jack, and Jessica for all the help, it's been great working with you guys so far and I look forward to continuing to do so. Thanks.
May 17th, 2021

Jack and the team at APS will go above and beyond expectations. Their cost structure is very competitive. If you are looking for a good fulfillment center look no further.
Dec 28th, 2020

I joined APS for my few e-commerce orders, Another fulfillment center handled B2B and international orders. APS assured me APS was totally knowledgeable to handle both and were doing it for others. I thought I would give them a chance with our smaller B2B orders. APS was OK for e-commerce, but any fulfillment center that sends a B2B order internationally, without the proper customs documents that were sent to them, does not have the proper training necessary. Instead of using Our docs and customs invoice, APS made up their own invoice, it want over like a packing list with no pricing, and even worse used their info as the shipper, and with their former address for returns. Our shipment to Poland was never delivered due to incorrect documents. We always get contacted by the shipping company if there is a problem. Because APS used their contact information as the shipper, and our company info was no where to be found, the order sat in customs, in Poland. They reached out to APS, left messages, no one returned their call. It was not known to us until our customer reached out and told us he had not received his prepaid order. That was almost 2 months after the order shipped via air. It took us over 3 weeks to find the order. Since FedEx was unable to deliver the shipment because APS was no longer there, FedEx sent it to a warehouse in the mid-west. Once we were notified by the customer, It took us weeks, at my expense, to get info on the lost order. APS never stepped in to help, saying they did everything right. Our FedEx account was billed for all of the unnecessary shipping. To Poland, back to the USA, then back to APS, and back to Poland. APS refused to compensate us for over any shipping costs, again, saying they did everything right. When I asked upper management if they trained their employees how to send international orders, he prevaricated and I never got an answer. Then I asked directly, "Do you ever check the documentation to see if it is right?" His answer, "That's not my job. I said, " I can prove the mistakes that were made. Your shipping manger is the one who sent the order to Poland with incorrect documents. APS responded, "He did his best." Hard to believe. . I was stuck for all of the shipping to and from Poland, back to the USA and then sending the order with the correct documents to my customer.
Jul 24th, 2021