Mattress Firm Fort Pierce

My in-store experience was great . Very helpful !!! Unfortunately, the reason I had to go in is my online experience was more than awful. We bought a mattress for my wife online . She is having total knee replacement surgery and she needs a higher mattress.We bought this on August 20th. Delivery was scheduled a month later which we thought was crazy. A day before the delivery date and two days before the surgery we received a message that it would not be delivered until November 15, three months after the purchase date and two months after the surgery we purchased it for. We had to buy a new frame to accommodate the bed we have now. Our frame purchase was at a Mattress Firm thinking they may offer some kind of discount for out inconvenience. Unfortunately the retail stores hands were tied because we purchased it online. The salesmen couldnt have been nicer. I guess the moral of the story is always go to a retail location With Mattress Firm. Buying online gives you no recourse if there is an issue. No one to talk to. All chat or text. Hopefully Mattress Firm will make this right by refunding our money for the frame we didnt want or discounting the mattress price for our wait. Stay tuned, I will post the results on major social media outlets as things progress.
Apr 7th, 2021

We received excellent customer service at the Fort Pierce Mattress Firm store. We wanted to compare multiple styles, and our customer service rep, Joe was quite accommodating to the point where we ended up purchasing a different set than the one we had selected in advance online. We definitely recommend this store, product, and representative!
Mar 28th, 2021

Joseph and Weslev gave us a great deal, customer service was exceptional, they were very aware of maintaning our safety and health with covid 19 precautions. I recommend Mattress Firm Fort Pierce as a great place to buy mattresses.
Mar 19th, 2021

Shopping and check out were pleasant.
Feb 23rd, 2021

Wesley was so nice and knowledgeable. Helped me with Matress selection.
Feb 22nd, 2021