Lee County Permitting

I have had a positive experience previously, but this time the responses were straight up, rude. I waited in line for an hour and 10 minutes to be told that my documentation had to be filed online. I go home, file it online, pay the fee, call back to see what an ETA is for a response. The girl who answered the phone, told me she couldnt give me an ETA at all whatsoever. She wasnt nice about it either, in fact, she was condescending. Not being able to give people a range, Whether it is 30 to 60 days or 60 to 90 days, Literally stating she wont tell you any timeframe is absolutely unacceptable. There is no other place that can provide you with zero answers, and still be in busines. This office needs to be able to provide an ETA or time range for simple permit request like sheds. Not to mention, it is not funny when someone asked you a time range and being snide, rude and condescending only makes your customer service look worse.
Mar 1st, 2024

Everybody was courteous and respectful . Liked the automated system that treats everyone equally. Im from MI, helping a friend with hurricane damage;
Jan 28th, 2024

I not only want to write this review I feel I need to express my sincere appreciation of Kristy in zoning who helped me with my paperwork and able to accomplish everything in the one visit downtown. Prior to this visit there were many phone calls and many forms printed and filled out to be handed in along with fees. Kristy was able to help me decipher, and sort out what actually needed to be submitted to get the job set up .She was polite and patient as well as maintaining a very professional demeanor. Kristy is a true asset to this department. Brianna also helped with certain aspects and all were very nice and friendly. I did not get the receptionists name but she put me on the correct track to begin with. What started out as an overwhelming task for me ended quickly and successful. Thank you ladies, and may you receive tenfold of what you gave me in assistance.
Dec 10th, 2023

I love how government entities can do what they want and no repercussions, forever to make permits available , months for plan reviews , months for a simple shed install , we should all get together and have something done about this nasty place , cant even explain the people that works there nastiness at its best ! And then you build something with no permit and they want their cut so fines it is !
Nov 28th, 2023

Needed to call for some information. Deborah was beyond helpful! Great experience! Thank you!
Nov 23rd, 2023