A-1 Best Service Mobile Tractor & Mower Repair

Hi Sue, what a pleasure to have you as a customer! Thank you so much for your kind words of A-1 Best Service! May your new drive belt and idler pulleys work smoothly in your Cub Cadet! We look forward to next time and until then, happy mowing to you!!

Hi Christine,We genuinely regret to learn about your disappointment with our services and pricing. We understand that it's frustrating when costs exceed expectations; in this case, pricing was clearly laid out and did not vary from what was explained, specifically our minimum pricing. Below we seek to address some misconceptions to ensure a fair understanding of the situation at hand; the full story was not conveyed in your 1-star review.Please, know that we value your feedback immensely and appreciate the time you took to evaluate our services; there is clear misunderstanding leading to your dissatisfaction. Throughout our interactions, we made sure to thoroughly discuss our pricing structure, and it's important to note that this remained consistent with what was explained during the scheduling process. We wanted to ensure complete transparency, which is why we took the time to go over the details with you on multiple occasions before confirming your appointment. We specifically asked if there were any questions or concerns regarding pricing, and your acknowledgment of the minimum charges indicated your understanding.In your scheduling request, you mentioned the issue with the new belt falling off, which your son attempted to repeatedly fix unsuccessfully: "I need the belt put back on, my son put on the belt and it's fallen off three times." Based on this information and your request for reinstallation, you were scheduled for a Customer-Provided Belt re-installation. Unfortunately, upon our assessment during today's appointment, we discovered that your recurring problem stems from an incorrect belt being installed on your mower. The correct belt for your unit is not common stock for A-1 Best Service; in fact, this particular belt hasn't been sold across our database (spanning thousands of customers) in over four years. We understand your frustration regarding lack of immediate availability of the belt. It's important to note a few factors here: firstly, you hadn't expressed the need for a new belt during our conversations, indicating that the one you had was new. Secondly, without the necessary details to pre-order or check stock for this specific belt, it was impossible for us to anticipate the need for a replacement. Lastly, we weren't aware that the wrong belt had been installed until we inspected the unit. All in all, it was impossible for us to anticipate your need for a replacement belt outside of what you already had on hand. Despite these challenges, we promptly provided an estimate and offered a solution. Our technician even volunteered to forego his day off to ensure your needs were met, underscoring our dedication to customer service. It's worth noting that such a quick turnaround is not offered by brick and mortar mower shops.To recap: Our pricing structure, including the service call fee and minimum labor charges, was communicated transparently from the outset. Your request solely involved reinstalling the existing belt, which we aimed to accommodate promptly. While the situation with the incorrect belt was unforeseen and unfortunate, we remained committed to finding a solution and completing the service, which unfortunately, you declined.We deeply value your business and are committed to providing exceptional service for each of our customers. In this instance, despite the challenges encountered, we remained dedicated to fulfilling our commitment to you as our customer and do not see that we fell short.Sincerely,A-1 Best Service

Thank you so much for your kind words and for taking the time to share your experience with us, Dennis! We're thrilled to hear that you were pleased with the service you received during your tune-up package, including the installation of new blades.At our company, honesty and transparency are at the core of everything we do, so it's wonderful to know that you felt confident in the recommendations provided to you. We understand how valuable your time and convenience are, which is why we strive to make the service process as seamless and hassle-free as possible by coming directly to you.Your support means the world to us, and rest assured, we're dedicated to continuing to provide top-notch service and growing our business. If you ever need assistance with your riding mower again or have any questions, don't hesitate to reach out. We're always here to help!

Jimmy - Thank you very much for your kind words and continued support! We're so glad to hear that you've had yet another positive experience with our company! Providing great service is always our top priority, and it's incredibly rewarding to know that we've been able to meet your expectations consistently.If you ever need assistance with your walk-behind mower again or have any questions, please don't hesitate to reach out. We're here to help and committed to ensuring your satisfaction every step of the way.Thank you again for choosing us, and we look forward to serving you in the future!Warm regards, A-1 Best Service

Clayton, thank you so much for your kind words! We have enjoyed servicing your John Deere riding mower over the years and will continue to take care of it as if it were our own. Affording us the opportunity to complete your services, install a new battery and blades, we graciously look forward to next time!