Fifth Third Preferred - Marissa Beltran

Will be switching banks asap. Worst service, card constantly blocked for suspicious activity for the most regular of activity, and long hold times to get it released.
Nov 26th, 2022

Kind
Aug 24th, 2022

April 2021 our checking account was hacked 2x. We were reimbursed for one of those. Closed that account & opened another. This past March/ early April our checking account was hacked again. Went to branch office, gave us a copy of fake check..thought they were taking care of it. But a few days later, found out they weren't. Filed paperwork with the fraud dept..nice guy at the bank assisted with this. 30 days later, received a letter that paperwork was not filed in the allotted time period! The nice guy who assisted 30 days prior was just as shocked as I was! Spoke with fraud Dept. & no one was willing to help! We are in process of closing checking & savings accounts & going to a different bank. ***update: I just called the # that i was given (in below response). I don't know why I bothered. Waste of time dealing with this bank. Take your $$$ & run to another bank!!!
Jun 29th, 2022

Absolutely the worst experience ever! After depositing checks made out to my dba without any questions for 6 years, the day before I'm leaving town for the summer they refuse to deposit a check for me even though they had deposited a check from the same business a few weeks earlier. I spoke to the ineffective, rude manager, Brent Saitta, who had the communication skills of a knat . After arguing with him and elevating my anxiety levels for a good 15 minutes, I asked if we could just open a business checking account to deposit this. He said "yes." I said why didn't you tell me this in the first place? Then, he said never mind, I'm not going to deposit your check regardless. Needless to say, I will be moving all of my accounts from 5th Third Bank and wouldn't recommend them to anyone.
Dec 31st, 2021

Had a difficult situation with fraud & Fifth Third representative named Lawane Green walked us through the entire process. Leaving no stone unturned & covered every base. Answered every question and fixed all our issues
Aug 24th, 2021