West Volusia Medical Associates

Feb 13th, 2023

My primary care doctor retired and I starting going to Dr. Rosetti, then to Dr Krischnan. BAD mistake! The customer service is the worst and Dr. Krishnan is a pathetic. Should not be caring for patients.
Oct 17th, 2022

My doctor of 18 years at this practice retired. Since he retired, it has been terrible trying to get quality care. Medications are changed without notification to me. Appointments changed and placed with a PA without any choice to me. One month, I am told to go to a specialist the next month the dr is attentive advised me to withdraw from the specialist as he can help me and keep me on the same regimen. Then, this month a refill was called in decreasing my dosage without even a phone call. Then, the doctor calls me and confused me with another patient. I have never been so stressed attending a physician - its heart wrenching to be treated like a number they arent familiar with - after 18 years of attending this practice. Its sad, because this practice used to be very loving, caring and assertive to your needs.
Aug 23rd, 2021

Copy/paste of the complaint filed with the Joint Commission today. I would like to submit a complaint against the Physician Office Coordinator of the Advent Health facility located in DeLand, Pamela Woody. Today, I took my daughter into the office to see her new doctor, Dr. Reginald Schutte-Aine. Ive been seeing him for several years and she needed to move from a pediatrician to a GP. We made the appointment quite a while ago through the scheduler. I had asked Dr. Schutte-Aines nurse if she could be seen at 17 and she said yes. So I called the office and made an appointment. When we arrived at the desk to check in, we were told that the office only sees patients 18 and up. I asked why that was, and also why we werent told that upon scheduling? The person at the front desk then went to get Pamela Woody to answer my questions as she said she wasnt sure. Once Pamela arrived, she asked how I scheduled the appointment. I told her that I had scheduled it like I schedule every other appointment. Through what I thought was a nurse. I actually have a voicemail that I referred to from Dr. Schutte-Aines nurse Kim asking me to schedule the appointment. Ms. Woody responded by reviewing the file to see that I had scheduled it through the answering service. Thats your problem. They dont know about the age restrictions. I responded by saying, I think in the future they should probably be made aware of that so they dont make this kind of mistake again. Immediately Ms. Woody says, you know if youre here for controlled substances, our doctors are limiting that. I was so shocked I wasnt sure what to say. Again she says, this couldve all been avoided if youd just made the appointment through us. Which, I thought I was. As the answering service doesnt say they dont work in the office. She then reverted back to the controlled substances by reminding us that we would not be getting them. After the third time of her bringing it up, I felt like I had to tell her why were there (for testing) just to get her to stop accusing my 17 year old daughter and I of being drug addicts, loudly in front of the entire waiting room. Once I was finally able to get a new appointment date, she said, see this appointment will work because we did it, not the answering service. I just told her she was rude and walked out. I am beyond disgusted at the way this was handled. It is unacceptable that my 17 year old would have to be subjected to that. I have never been so embarrassed and angry at a person in a doctors office in my life. Im sure there are camera recordings of the interaction. Please request them and review them. This cannot happen to anyone else.
Jun 17th, 2021

Had my six month check up at West Volusia Medical Assoc/Advent Health Medical Doctors. They have such a smooth and organized procedure. The morning of your appt you will receive a text confirming your appt. You reply. They text you a link, you touch it, it takes you to a screen that says you may now come in wearing a mask and keep distance. You go in, up to check in, they ALL have masks on, they take your temp, ask info and you sit down in spaced out chairs to wait. They call you back and sit you in the exam room. They even have a wonderful space heater to keep you warm The nurse goes through a very thorough info and q & a. She takes your vitals wearing a mask and gloves. Dr comes in with mask and gloves. Goes through your current meds, any concerns, most recent lab work, and asks about overall feelings. Any RX you need refilled is sent direct to your pharmacy. You check out at desk, receive lab request for next time and you set your next appt day and time. That's it.....you walk out, grab some hand sanitizer, push the outer door open with your hip and your good to go All staff wears masks and requires ALL patients to do likewise. Very warm and caring atmosphere. Best anywhere GG
Apr 5th, 2021