Tlc Lawncare

I was a customer for a few years, always paying 2 months in advance. I became dissatisfied with the service and cost, so I cancelled my service. I asked to be refunded for the month that I did not have service and Kim Alexander never responded. I’ve emailed and text her multiple times and she refuses to respond or refund my $165. Unprofessional and disappointing.
Dec 11th, 2020

This is a poorly run business and not at all customer-oriented. I had been a regular monthly customer for the better part of a year, always ,submitting payment a week in advance of the first of the month. Without prior notification, on Sept. 30 I received a refund for October service, the owner Kim Alexander citing "AS OF 10/1/19 I WILL NO LONGER BE SERVICING YOUR AREA."... MY SERVICE IS IN DELAND... The service was pretty basic, less than exceptional as the cuts were always uneven; the hedges not well maintained, which I had to trim myself; and a commitment to spray for weeds in the rock gardens and driveway/sidewalk areas left unfulfilled, another duty I had to perform myself. Easily found another provider.
Apr 17th, 2020

This business shows up as scheduled. It is very consistent at doing a terrible cutting job. The cut is always messy. Apparently they don't sharpen their mower blades often. I don't think I have ever seen my lawn with a "crisp" cut. Glad to be done with this poorly run business
Nov 23rd, 2018

I had zero issues with TLC until I found my lawn mower (I was trying to sell it) used, in the middle of my backyard looking like a hot mess (it was previously on the front porch, clean) with wet grass clumped underneath it. I messaged Kim to let her know I was unhappy that no one called to consult me before using my property. I took pictures of the lawn mower, the clumped grass and the backyard. She then proceeded to tell me that since she wasn't there, she couldn't do anything but offer to buy the lawn mower from me for less than I was asking. She claimed her employees said they weed wacked the entire back yard and may have moved the lawn mower to weed wack underneath it. . . Based on the photos I have, there are absolutely tire tracks in the back yard. The whole situation is absurd! I will not be continuing service with Kim.
Aug 30th, 2018