Interior Concepts by Haynes Brothers Furniture

Went to this store and found an item I liked and wanted to customize. Sales agent said she would call me back with the information. Needless to say, I never received a call back. Additionally, if your going to sell better furniture, fix up your store. What a dump!
Aug 25th, 2019

Feb 1st, 2019

Love Interior Concept, so friendly, and they have unique furnishings!
Apr 28th, 2018

Oct 7th, 2017

Recently, I purchased a king size bedroom set from Interior Concepts roughly costing $3000. Upon delivery, the bedroom set had flaws in the finish. The dresser had places where the stain/paint did not adhere to the wood and also had places where the finish was uneven. One of the night stands had the same problem. Granted, this was a distressed finish style, but was nothing near what was displayed on the showroom floor. Also, one of the drawer faces on the dresser was cut unevenly and did not align properly when closed. I called the store and spoke with one of the Haynes brothers about the issues. His solution was to send a technician to correct the flaws, but I would have to wait at least a week since the technician was on vacation. I told him I did not feel that new furniture should be delivered with flaws. I said that the furniture should not have even passed quality control. Then he said that he would replace the items. I had already decided that I no longer wanted the merchandise since it was obviously subpar quality. Mr. Haynes told me that the bedroom set could not be returned. I then replied that I had worked in retail for years and I new the game...the furniture could be returned to please the customer, but there would probably be a restocking fee. He said, “OK, you can return the furniture, but there will be a 25% restocking fee, which is printed on the back on the receipt”. I was shocked that a local family owned business would operate in this manner. 25% is a bit excessive. I agreed to his terms just because I wanted the furniture out of my house. Upon research, I discovered furniture can have up to a 400% markup. So, if you do the math...25% covers the cost of the furniture. The Haynes brothers are not losing anything. The furniture will now probably go to an outlet store where the price will be dropped $750, which they already recouped from me. Once the furniture is sold, they are not losing any money. Do not shop at any Haynes Brothers stores. It is quite obvious they are not concerned about the quality of their merchandise or customer service. Tell all your friends and family to stay clear. There are other locally owned family furniture stores that do not charge restocking fees and actually care about their customers.
Mar 23rd, 2019