Wells Fargo Advisors

Worst service ever
Sep 11th, 2021

Jul 7th, 2021

Walked into this branch to open an account for my son. They had ZERO (0) people waiting for a banker. One customer was at teller window and an elderly couple was with a banker for a total of 5 customers inside wich included us. A banker approached and asked if she could help. I informed her that I wanted to open an account for my son. Her reply to me was that due to "covid" I needed to make an appointment (bank was completely empty). I looked around at the empty bank and said I will just take my business elsewhere!. PS, the reason I went to this branch in the first place was because another Branch (mcnab & university) recommended it because their wait time was over an hour or more to open a new account they stated that this store is always slow and would be able to take walk-ins without an appointment. Side Note: I have been with Wells Fargo since it was First Union 35 years ago. Sad how they have fallen. I went to Chase and although it was packed (Line to the door) a banker made me wait 5 minutes and was very nice and professional. They earned my sons business. Wells Fargo chose the poor excuse of covid over a potential life long client..
May 12th, 2021

Had a bad experience with a new lady banker there who thoroughly screwed up my account, and I had to call corporate for them to straighten it out. Otherwise the manager was very nice just that one lady that I filed the corporate complaint on but I will be going to a different branch and changing Banks based on that bad experience
Feb 13th, 2021

I owe a friend, who lives a two hour round trip drive away $200. He suggested I go to his bank and deposit the money in his account rather than driving it to him. I went to this branch, filled out a deposit slip, handed it to the teller with the cash and was very politely told that they don't take cash! Hold on a second the bank doesn't take cash? I couldn't help but laugh in her face but she was being so polite and apologetic that I really couldn't give her a hard time. She said that they could take a money order but not cash. I asked if I could purchase a money order and she replied that they don't sell money orders unless you had an account with that bank. Needless to say my friend hasn't gotten his money. I've run across a lot of strange bank policies in the past like charging $10 to cash a five dollar check but I've never heard of a bank that won't take cash. I made my review two stars instead of one because the teller was very polite and seemed genuinely concerned that she couldn't help me.
Mar 21st, 2020