Nolands Roofing

Nov 19th, 2021

Nov 17th, 2021

Nov 16th, 2021

What an awful first impression from this business. The sales rep did not follow through with what was asked to be accomplished. Confirmed to receiving the requested and acknowledged the color and details…. NEVER followed through and made the contract reflect the selected. The roofers, an excellent group of men, whom arrived punctually, were very cordial and got right to work. Their work was detailed and quite remarkable. They were respectful of our property and time. In what seems less than a days work they finished the roof and were diligently cleaning and sweeping for nails and then at one point even double checking with all of them walking around picking up anything that was not supposed to be there. They are fantastic, It was a very hard working group of roofers. The issue is more with Noland’s roofing as the company who sent the sales person who did not do the details of the roof as requested, due to not communicating it to the office who sets the contract and what not (their words…) they send a contractor who would leave the dumpster on our property while the streets were being resurfaced, tar… etc. Violating the agreed upon date for delivery of the dump truck. In the videos of the community, you can see the roads closed off and it clear communication of the work that had been done to the roads. Asking to respect and not drive on them, the dumpster driver deliberately moves and even drives onto someone else’s property to go Through the cones closing the roads, disrupts all the work done, disrupts the tar set on the road onto our drive way as well and then leaves the dumpster and rolls away yet again disrupting the roads… when contacted about this issue, the response obtained was, “it’s a new contractor, and we will address and take responsibility of the issues caused.” When reached out about the requested and what we confirmed for the facia and other details regarding our roof, an apology was extended and we were advised “the work was done and we want you to be 100% happy, so we can undo all the work the roofers have done, rip all that out and start again.” Needless to say that was Not an option for us because it should have been done correctly from the beginning. When looking inside we could see the damage already from ripping it all out and getting it all set down and in… it was questionable to think the whole redoing process suggestion would not hinder it more… To add insult to it all.. Alisha the accounts receivable associate reaches out to say the roof is done so now pay the remainder balance… the messed up drive way was still as they cause it to be… the surrounding road to the house was still as the dumpster driver left it … and we were waiting for our county official to confirm the work was approved and final inspection to pass. Then the mail via USPS was sent, then the text messages…. We advised we were negotiating a final payment form our insurance and that the promise to fix what had been messed up by the contractor still had not taken place… Once the insurance and us were able to finalize it all we would send payment via check.The disappointment with the company, and reps in question was such that we did not even finish the work we had originally intended to do with Noland’s roofing… Decided to go another route and find a better fitting establishment. Professionally, the roofers who actually did the work and put in the roof, are OUTSTANDING! Excellent work and the attention to detail, the respect, the job itself… EXCELLENT. Noland’s Roofing management and associates, contractor … all those other we have encountered … bad, just awful and poor practice of common curtesy and not at all what was expected of a family owned, local business of well over a decade in business…
Nov 29th, 2023

Their installers work hard, but they start collections before they finish. The gutter installer is worth waiting for, but you will wait...and wait. Then, before they have finished they demand payment and say you have to pay now and you'll get your warranty in 6 weeks. Well I paid for the warranty OVER $ MONTHS AGO. They had 95% of the money up front and said they couldn't get my shingles. They sent me an email saying they billed the insurance company for additional work, but then wouldn't tell me what that work was. The office people, especially a collection bulldog named Jennifer, are extremely rude and unprofessional. Ask Jennifer if she ever paid for anything in her whole life and and to wait 6 weeks for the warranty paperwork. RUN AWAY! Services: Roof installation, Gutter repair
Nov 18th, 2021