Truist

I see these low ratings and am unsure why. I'm basing my review on my 3 year experience with the tellers as I've only spoken to a manager once whom I would consider not very friendly or personable, but got the job done. Dealing with all of the tellers at the Clermont location on a weekly basis has been a joy. They always know my name. They are friendly, polite and personable. They always ask about me and my family and in several instances have gone the extra mile to accommodate my banking needs. It's always a pleasant experience.
Mar 27th, 2021

Jan 7th, 2020

DO NOT TRUST THEM WITH YOUR MONEY! THEY FROZE MY ACCOUNT BECAUSE THEY THINK MY ELECTRONIC DEPOSITS WERE SUSPICIOUS AND TOLD ME I HAVE TO WAIT 90 DAYS FOR THEM TO CONSIDER RELEASING MY FUNDS, JUST IN CASE THERE IS A CLAIM MADE AGAINST THE FUNDS! NOT BECAUSE THERE WAS A CLAIM, THERE LEGIT TRANSACTIONS BUT JUST IN CASE!!!
Feb 9th, 2019

If I could give a half star, I would. I've been with this location for just over a month and have already had 4 major inconveniences. I had just gotten married and needed a new card. They sent me one with my old name, one with my new last name spelled wrong, and then when they ordered one with the correct information, they had locked the card I was using to pay for things while I wait for the card to come in, without my permission and never told me until I had to pay for gas and my card got declined. I'm switching to Chase with my husband.
Jan 26th, 2019

Worse bank ever and they close at 4pm except on Fridays.... Absolutely ridiculous! Horrible customer service and staff.
Jan 4th, 2019