Brandon Jewelers

Dear Jared, Thank you for bringing your experience to our attention, and we sincerely apologize for the inconvenience you encountered. We're truly sorry that the pendant and necklace didn't meet your expectations and that you were disappointed with our return policy.We understand how important it is for your mother to have the perfect necklace, and we regret any frustration caused by the size issue. Regarding our return and exchange policy, we strive to maintain fairness and consistency for all our customers, however, we acknowledge that your experience fell short of this standard. Unfortunately, if there is any upgrade/exchange where there is a difference in price the difference would need to be collected. With this being said, we are more than happy to further help—please let us know and ask for the owners help. Being family owned and operated for almost 30 years, we aim to provide service, quality and price. In light of your feedback, we'll be reviewing our policies to see if there are areas where we can improve to better accommodate our customers' needs. Your satisfaction is incredibly important to us, and we want to ensure that all aspects of our service meet your expectations.If there's anything else we can do to assist you further, please don't hesitate to reach out to us directly. We value your feedback and the opportunity to make things right.Thank you for bringing this matter to our attention, and we hope to have the chance to restore your confidence in our products and services in the future.Warm Regards

Hi Edgar, Thank you for reaching out with your concerns. We understand that purchasing fine jewelry, especially gold, is an investment, and it's essential to feel confident in the authenticity of your purchase.At our store, we take the quality and authenticity of our products very seriously. Rest assured, the 14 karat gold chain you purchased is indeed genuine. We source our materials from trusted suppliers and adhere to strict quality control measures to ensure that every piece meets our high standards.We understand that negative reviews can raise doubts, but we assure you that we stand behind the authenticity of our gold jewelry. If you have any specific questions or would like further assurance regarding your purchase, please don't hesitate to contact us directly. We're here to address any concerns you may have and ensure your complete satisfaction.Thank you for choosing our store for your jewelry needs. We appreciate your trust and look forward to serving you again in the future.

Hey Jay!Thank you so much for your glowing review! We truly appreciate your continued support and loyalty as a valued customer. It's incredibly rewarding to hear that we consistently meet your expectations and provide you with friendly, professional, and accommodating service.We're thrilled to know that you find our products to be of good quality and that our diverse selection caters to a wide range of tastes. Your recommendation means the world to us, and we're delighted to be your go-to store for unique, high-quality items.

Thanks for the awesome review, Jrmq 2000! We work hard to meet your expectations, and we’re happy to hear we hit the mark for you. Come back and see us soon.