Abercrombie & Fitch

Mar 4th, 2024

Mar 3rd, 2024

Good quality products. But poor service - no one to help around!
Jan 31st, 2024

I recently discovered that A&F has upgraded their choice of clothing to suit those of us in our 30s. I found some great staples and was really excited but wowza- from returns/exchanges to in store employees. I dont think Ill be coming back and I dished out a good chunk of change here. As for Exchanging an item by mail, it took about 3 weeks for them to get my package back with the label they sent me and about 2 weeks now since theyve had it and my items still arent here. One of my packages received a delivered status, but the package was nowhere to be found. I was told to wait a few days because it might arrive, but it never did. They did not have a picture to show where it had been delivered, so they sent out another package. Upon receiving the items that they re-sent, The quality of the sweatsuit was lacking so I decided to drive over an hour to return in person instead of waiting for weeks to get refunded. I was returning for the amount of $218.89, The store clerk tells me Im getting around $60 back. I tell him thats the wrong amount and he responds well youre not getting refunded for the items youre not returning yeah, Id just like to be refunded for the items I AM returning. After realizing his mistake, he turns off the sass, but doesnt apologize. He then tells me that Im getting store credit, to which I responded Id like a refund. He says I cant do that because theres no button for it Im telling him its his job to figure out how to get me a refund since I have the receipt and all the tags on the items- he tells me its been over 30 days and that the return window starts from the day you order. It had only been two weeks since I had ordered, even so, that would make no sense because it should be from the time the items arrive. The manager finally takes over and tells me that they have problems with this all the time because over the phone they dont tell you that once they resend items its considered an exchange in their system and you can no longer get a refund, only store credit. So I get the store credit reluctantly, its been a couple of weeks now and I was getting ready to toss all of the receipts from this debacle when I decided to check the store merchandise card- not to anyones surprise, it doesnt have any money on it. Now Im on hold with their customer service to try to figure that out. Way too many issues, it looks like theyre not investing in training their employees and it shows.
Dec 2nd, 2023

Sep 5th, 2023