Domino's Pizza

Cathy Parra _{on Google}

Mar 31st, 2024

Placed an order for pickup and the time kept going up, when it reached 270mins I called the store to check if it was a mistake, the person who picked up the phone said youre gonna have to wait were slammed and proceeded to hang up the phone without even letting me cancel my order. I reached out to customer service and have yet to get a refund or a store credit of any kind, just rude and unacceptable! Youre better off ordering from little Caesars which is one block down the road from these guys, faster and better service and their employes actuallly possess customer service skills!!!!

Doris Weingartner _{on Google}

Mar 19th, 2024

Never waited for Dominos for 2 hours. Ordered at 8:11 pm, called at 9;35 and been told they just put it in the oven. Really? After calling I've been asked if I ever been in there store. No I haven't, and I never will be ordering again. Been told a large order came in before mine and I am not the only one waiting to eat. Bad answer!

Chaterine Milligan _{on Google}

Mar 14th, 2024

I ordered a large thin crust pizza on 2/23/24.
I live practically across the street from the their store at 4850 Cortez Rd W.
2 hours or more, later, at 8.40pm, the pizza arrived at my door. This is after I received a text stating they were in my neighborhood with my delivery at 8.06pm My apartment is not that difficult to find!!! Dominic, one of their Managers, was the delivery person
Well, the pizza was cold and was like a piece of cardboard. I called the store to make a complaint and I was told theyd refund me!
It is now 11 days later and I have called the store 4-5 times looking to speak to someone who can issue my refund Have spoken to Jamie and Dominic who have stated they are not authorized to issue refunds!!!
Such POOR customer service!!! They say they have to contact the owner!!! Why do you have Managers who cannot ensure that issues are handled properly???
AWFUL!!!
After waiting for 3 weeks, the Managers promise of a refund had not happened. The owner, who answered my initial review with a promise of if I emailed my concerns theyd make things right Well, I have emailed twice No response, no refund!!! WORST Customer Service I have ever experienced!!!
Sadly, as they say, it all trickles down!!! If owners cant do the right thing, how can managers be expected to act in a professional manner!!! If you have to buy Dominos, DO NOT patronize the location on Cortez Road W HORRIBLE!!!